Job Description

Job Title: Seasonal Guest Services - Part-Time / Non-Exempt
Location: Maggie Daley Park, Chicago, IL

Reports To: Operations Manager

Position Summary
Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you'll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you'll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.
Key ResponsibilitiesGreet guests warmly and provide friendly, professional assistance. Share information about rink rules, skate rentals, park programs, and events. Encourage safe behavior and enforce rink policies. Report any incidents, injuries, or unsafe conditions to supervisors immediately. Fit, distribute, and collect rental skates and helmets. Maintain cleanliness and organization of the rental area and equipment. Sanitize skates and gear as needed between uses. Help keep warming tents, locker areas, and common spaces clean and inviting. Manage lines, direct guest traffic, and promote efficient flow throughout the facility. Assist with group activities, themed skate nights, and other park programming. Contribute to a festive and inclusive atmosphere during special events. Complete other job responsibility and duties as assigned.

Schedule RequirementsStarting October 1st through April 1st; this is a seasonal, part-time position Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays Applicants must be available to work early mornings, weekdays, evenings and Weekends Ability to work the following Shift(s): 7:00AM-1:30PM, 10:00AM-4:30PM, 4:00PM-10:30PM

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QualificationsExcellent communication and interpersonal skills Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance Expert Ability to tie and lace skates quickly Expert Ability to use technology to check in participants Expert Ability to clearly and quickly explain to patrons the online reservation process Expert Ability to multi-task and maintain a friendly tone during chaotic busy times Previous experience in customer service, recreation, or events is preferred Commitment to delivering an inclusive and welcoming experience for all guests Ability to work in the cold and warm weather conditions AED/CPR Certified Reliable Transportation, in all types of weather.

Physical RequirementsFrequent walking and standing; occasional sitting for extended periods Ability to lift and move up to 30 pounds regularly May be required to physically assist guests in the event of a fall or emergency Reasonable accommodations will be made in accordance with applicable laws.

Compensation: $20.00/hour
BenefitsPaid Leave Accrual Sick Time Accrual 401(k) eligibility upon meeting program requirements

How to Apply
All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148.
Recruiter Contact
Maggie Szot - HR Manager

Phone: (312) 235-7148
Maggie Daley Park is proudly managed by ASM Global, the world's leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.