Job Description

Location: Unclaimed Baggage: Retail

Position: Guest Services Team Member

Basic Function:

This position requires a positive and friendly presence while serving our guests and making our guests feel welcomes. Must provide a strong focus on "Southern Hospitality" at all times. Be the ambassador for UBC through a confident, professional attitude. Guest services are of prime importance, providing a professional point of contact on behalf of OCS, Inc.

General Responsibilities:

Guest services representative. Reach out to guests in friendly, open and approachable manner. Greet every guest who comes through the door. Engage them in conversation to find out where they are from; how they heard about us and what types of merchandise they are looking for. Learn to anticipate needs. Personal appearance and communication skills must be professional. Good use of grammar is essential. Communicate the vision and excitement of what our store is all about. Know how to answer our FAQs. Company representative- Provide professional assistance when dealing with executives contacting corporate personnel. Primary phone operator- Ability to operate a multi-line phone system is required. Primary speaker system operator- know when and how to properly page. Responsible for issuing cash refunds or store cards as a means of returning merchandise. This involves management of customer accounts with in the Liberty POS System. Maintain and distribute job applications and various retail forms. Maintain the email list database and Inside Days database. Issue and maintain store cards. Maintain tax exempt customer data base. Issue Reseller Cards as per the Reseller Purchase Policy. Maintain small backstock of store forms and distribute to employees as needed. Make sure all orange shopping totes are fully stocked at all locations throughout the store. Responsible for tour group recruitment and booking, excursion recruitment/booking, service promotions: personal shopper/pet service Maintain clean and professional appearance of the Guest Service Desk. Communicate with Director of Retail Sales, Assistant Retail Managers, or supervisors if registers are backed up or if there is an angry or upset guest. Report suspicious activity or shoplifting to Asset Protection Manager. Direct all media requests to Marketing. All other tasks assigned by management.

Skills & Specifications

Excellent interpersonal skills Good team player Strong communication skills Commitment to guest service to ensure a pleasant shopping experience Problem-solving skills Able to prioritize, multi-task, and manage time effectively Must be dependable and have a good attendance record Executive Presence: Professional, neat appearance Ability to operate a multi-line phone system Skillful in Microsoft Office computer skills, including Word, Excel, Outlook, and Publisher

Physical Requirements:

Ability to sit for long periods of time Light to Moderate Lifting Repetitive motion is required (Typing)

Schedule Hours:

38 hours per week, usually requiring one to come in at 7:30 am and stay as late as 8:30 pm Flexibility in scheduling is required; We are willing to flex with school schedules Saturday's required. All major holidays required (excluding Thanksgiving Day and Christmas Day) Wednesday and Friday of Thanksgiving week are required. Annual Ski Event (1stSaturday in November) required

Reporting Relationship

: Reports directly to Guest Experience and Culture Manager

ABOUT UNCLAIMED BAGGAGE:

Unclaimed Baggage is the nation's only buyer and repurposer of lost luggage, offering a second life to a treasure trove of goods that airlines and other travel/hospitality companies have been unable to reunite with their former owners. It's 50,000 square foot brick-and-mortar retail store in Scottsboro, Alabama draws over a million visitors a year from all 50 states and around the world. Besides clothing, jewelry, footwear, electronics, eyewear and sporting goods, shoppers might find anything from a kimono to a shrunken head, vintage collectibles or a zebra skin, complete with ears and tail. This one-of-a-kind business has attracted media attention for decades in outlets ranging from The Today Show, The Wall Street Journal, Vogue, The New York Times, BuzzFeed, Discovery Channel and more for its ever-changing array of unique items from around the world, all sold at incredible value. The company also runs a philanthropic foundation called Reclaimed for Good, providing worldwide charities with millions of dollars' worth of items like unsellable medical supplies and equipment, clothing, and eyeglasses. In 2020, this family-owned business celebrated its 50th anniversary and successfully launched its first online store. Within days of it's launch, www.unclaimedbaggage.com welcomed over a million visitors to it's site, shopping from every state in the country. Top 10 states by e-commerce customer range from coast to coast every week, showing the strength of this unique brand. Learn about Unclaimed Baggage at www.unclaimedbaggage.com or connect online through Instagram, Facebook and Twitter.

OUR CULTURE

Our Mission is to: "Redeem the lost, unclaimed, and rejected for the glory of God."

We have the stability of our 50+ year history, combined with a highly entrepreneurial mindset, constantly changing and improving for growth. Our principles are rooted in a distinctly Judeo-Christian worldview. We are not perfect and do not always get it right, but we genuinely seek to honor God in all we do.
Our Values in Action are:

Integrity

: Do the right thing

Excellence

: Always reach for better

Humility

: Listen and learn

Service

: Help others win

Teamwork

: Grow stronger together

Gratitude

: Choose to be thankful

Entrepreneurship

: Make it happen
The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities.
The duties, responsibilities and requirements presented in this job description should no be construed as an exhaustive list of roles and responsibilities