Job Description

Position Overview
This posting is for Weekends with up to 16hrs work weeks, more hours may be available during peak seasons. Guest Service Agents are responsible for the front desk operation during the day and/or afternoon to nights. Primary responsibilities include: registering guests, making reservations, preparing daily reports and balancing transactions. Guest Service Agents must be able to work independently and with minimal or no supervision. Handle phone calls and great with communication. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Key Areas of Responsibility and Duties

• Comply with the hotel policies, procedures and Code of Ethics.
• Keep work area neat and tidy.
• Understand principles of auditing, balancing, and closing out accounts.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Prepares a summary of cash, check, and credit card activities.
• Posts room charges and taxes to guest accounts.
• Posts guest charge purchase transactions not posted by the front office cashier.
• Transfer charges and deposits to master accounts.
• Tracks room revenues, occupancy percentages, and other front office statistics
• Monitors the current status of discount and all other promotional programs.
• Summarizes results of operations for management.
• Knows how to operate PMS, KABA, and other front office equipments (exp. Windows).
• Be proficient in performing check-in and check-out procedures and perform front desk tasks.
• Be proficient in running all tasks and responsibilities that consists in Front Desk Day shifts.
• Keep records of room availability and guests\' accounts, manually and using computers.
• Respond to guest inquiries and resolve complaints to ensure overall guest satisfaction.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Perform other duties as requested by management.
• To meet all required standards at all times.
• To display a great deal of passion for the work.
• Provide accurate and complete communication with all other departments
• Verify revenue from all sources is accurately balanced, follow up on any discrepancies.
• Verifies all account postings and balances.
• Post any transactions needed.

Education

• High School Diploma or equivalent

Required Knowledge

• Computer knowledge/Excel and arithmetic skills required.
• Be professional and upbeat at all times.
• Exceptional interpersonal skills
• Time management skills
• Detail oriented
• Excellent communication
• Strong organizational skills
• Customer service oriented
• Must have full availability and be able to work weekends and holidays.
• Front Desk Experience is a plus

Work Environment
The duties for this position are typically carried out in a climate controlled office environment. Duties also require standing for long periods of time and occasionally walking to deliver items to guest rooms. Physical Activities
To perform the duties an individual must be able to walk and/or stand for varying lengths of time and for long periods, with repeated bending, stooping, and reaching. An individual must be able to lift up to 25lbs. Manual dexterity is necessary for the manipulation of paperwork, computer keyboards, and audio-visual equipment.
Job Type: Part-Time
Salary: $16.00 /hour Job Type: Part-time Pay: From $16.00 per hour Schedule:

• 4 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability
• Weekends only

COVID-19 considerations:
Masks are not required but provided if needed. Ability to commute/relocate:

• Turlock, CA 95380: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location