Classification: Full-Time
Shift: Various
A Guest Services Agent with Hilton Hotels and Resorts is responsible for greeting and registering guests providing prompt and courteous service, complies with Hilton standards, and checks guests out. Engages guests to create a positive interaction through use of effective relationship building skills and conversation to provide outstanding service to enhance the guest experience by offering ancillary opportunities with upsells on hotel services, amenities and facilities with positive language, highlighting features and benefits while using compelling messages that corresponds to the guest needs and
wants.
What will I be doing?
A Guest Services Agent with Hilton Hotels and Resorts is responsible for greeting and registering guests providing prompt and courteous service, complies with Hilton standards, and checks guests out. Engages guests to create a positive interaction through use of effective relationship building skills and conversation to provide outstanding service to enhance the guest experience by offering ancillary opportunities with upsells on hotel services, amenities and facilities with positive language, highlighting features and benefits while using compelling messages that corresponds to the guest needs and
wants. Specifically, you would be responsible for performing the following tasks to the highest standards:
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