Job Description

The Pearl Harbor Historic Sites include:

Pearl Harbor National Memorial, Battleship Missouri Memorial, USS Bowfin Submarine Museum & Park and Pearl Harbor Aviation Museum.

Here is your opportunity to work in one of the most visited historical sites in the world. If you have a love of country, history and people, we would love to have you join our team!!

We have a full-time position available for Guest Services Supervisor in our Ticketing/Admissions Team.

Please apply if the following applies to you:

Energetic, reliable, punctual, dependable & trustworthy Provides Excellent Customer Service with Aloha Flexible and able to adapt to changing routines, priorities, job conditions "Can do" attitude; work cooperatively with all levels of staff Basic computer skills including word processing, internet and email. Able to stand for long periods of time, mostly outdoors

Flexible hours, shifts between 6:30am-5:30pm daily, 35-40 hours per week.

Job Duties include, but not limited to:

Exceptionally perform and execute all the duties and responsibilities for a Guest Services Lead. Hold meetings at the start of every shift to relay information on day's events, team goals, safety and/or operational changes. Complete end of day closing procedures and reporting, quickly and accurately. Observe and react quickly to customer traffic flow and redirect team as needed. Assist with all guest service issues Work well with others and effectively communicate to complete tasks and maintain a positive work environment. Treat each team member fairly, without bias and be the example for employees to follow. Train and motivate team to ensure that guest service consistently exceeds standards and expectations. Keep detailed notes on employee communications and meet weekly with management to review operations. Establish relationship with client's on-site personnel to enhance their relationship with SSA Group.

The successful candidate is outgoing and friendly, self-starter who works closely and communicates effectively with team members and enjoys engaging with our guests.

If you wish to work in a historically rich environment and would like to join our team, please apply today! Include job history and prior employer contact information along with your schedule availability. As our locations are on an active military base, you will need to successfully pass a background check for employment.

Please submit a resume with your availability.



GUEST EXPERIENCE SUPERVISOR

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.



SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Reporting Relationship:

Guest Experience Operations Manager(s) or General Manager



Responsibilities

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Responsible for the day-to-day functions of admissions and membership windows. Supervises the daily operations of all aspects of ticketing operations and guest experiences applicable to SSA oversight. Drives ticket packages and membership growth through daily goals of staff. Trains Guest Service Associates on facility information, showtimes, packages, POS, ticketing and membership. Performs daily inspections of all aspects of the ticketing operations to ensure compliance with established service and performance levels. Ensures any areas of issue or opportunity are communicated directly to Operations Manager. Monitors cash handling procedures and ensure compliance with established protocols and reporting. Works to trouble-shoot POS system issues as they arise. Motivates all staff to perform their duties to the best of their abilities and promote an overall best guest experience. Handle guest issues, inquiries and complaints; perform service recovery as needed. Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws. Perform other tasks deemed necessary. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units Focuses on removing barriers and empowering growth and opportunity for team members at all levels Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Job Requirements

Strong Interpersonal and communication skills, including the ability to articulate to Retail Management, team and guests. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. General problem solving/decision making skills combined with the ability to be organized. Demonstrates the ability to remain flexible in a fast-paced environment. POS knowledge. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

One-year Guest Service supervisor experience a plus. Two-Three years ticketing, membership or cultural attraction background. All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)



SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.



Compensation and Benefits

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education Paid Time Off Medical | Dental | Vision 401 (K) Plan + Match Supplemental Insurance Training and Career Development Tuition Discount through Partnership College Parental Leave Meal Plan & Employee Discounts $50 monthly cell phone stipend

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents:

By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

OFFICE USE ONLY:

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