Job Description

Do you thrive on creating unforgettable guest experiences and leading teams to success? We're looking for a Guest Experience Supervisor to help us deliver world-class service at one of Hawai?i's most exciting destinations!


As a Guest Experience Supervisor, you'll be the go-to leader for our Guest Experience Representatives, making sure every interaction, from reservations and bookings to onsite activities is seamless, memorable, and full of aloha spirit.

What You'll Do

Lead, coach, and inspire our Guest Experience team to deliver outstanding service. Support daily operations across guest touchpoints (reservations, bookings, contact center, and onsite). Jump in when needed to keep things running smoothly for guests. Share your knowledge of packages, promotions, and guest offerings to ensure consistency. Collaborate with other departments to make every experience extraordinary.

What We're Looking For

2+ years of customer service experience, preferably guest-facing. Supervisory or leadership experience (bonus if in hospitality, events, or call center environments). Strong communication, problem-solving, and organizational skills. Comfort with booking systems, POS, or reservations platforms. Passion for teamwork, positivity, and delivering 5-star experiences.

Role Details

Position Type: Full-Time, Exempt (on-site, not hybrid/remote). Location: West O?ahu, Hawai?i. Schedule: Flexibility required, includes evenings, weekends, and holidays. Perks: Competitive pay, health & dental benefits, PTO, and the chance to work in a dynamic waterfront environment.

Job Type: Full-time


Pay: $20.00 - $23.00 per hour


Expected hours: 40 per week


Benefits:


401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Free parking Health insurance Life insurance Paid time off * Vision insurance