Job Description

Summary
The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Global Sales Coordinator to join our Hyatt Sales Force \xe2\x80\x93 Luxury, Lifestyle, and Leisure Americas team where you\xe2\x80\x99ll join a team of 21 sales professionals who are passionate about what they do. The Global Sales Coordinator will work in tandem with the Global Directors and Managers who implement and oversee the organization\xe2\x80\x99s sales strategy, strategic objectives, and tactics/initiatives for our Luxury, Lifestyle, and Leisure Accounts. This coordinator position will have an emphasis on luxury travel agencies, entertainment groups, transient leads, leisure tour operator businesses, and the connecting of RFPs to individual hotel properties. In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams where you\xe2\x80\x99ll be instrumental in continuing to make Hyatt a leading hospitality company. You\xe2\x80\x99ll be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization. The Global Sales Coordinator will assist the LLL Directors and Managers by efficiently providing support in the areas of the administrative process, reporting, account support, transient and group RFP processing, and maintaining sales files. They will execute the non-selling functions of the department to allow Directors and Managers to maximize time for soliciting and securing additional business.
Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world\'s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what\xe2\x80\x99s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People Our purpose sets us apart\xe2\x80\x94to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We\xe2\x80\x99re proud to have earned a place on Fortune\xe2\x80\x99s prestigious 100 Best Companies to Work For\xc2\xae list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We\xe2\x80\x99re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule and location

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board\xe2\x80\x94from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. You are personable, detail-oriented and organized.
The Role Responsibilities include working in tandem with the Global Directors and Managers who implement and oversee Hyatt\xe2\x80\x99s sales strategy, strategic objectives, and tactics/initiatives for our Luxury, Lifestyle, and Leisure team. This position will be responsible for supporting the development of long-term strategic global accounts/relationships with a focus on increasing revenue. New business development and brand awareness globally are also key to supporting our hotels through proactive sales missions, tradeshows/events, and hotel familiarization trips. This is a remote position and the individual reports directly to the Global Sales Directors and Managers \xe2\x80\x93 Luxury, Lifestyle, and Leisure Team.

• Create and maintain systems to support multiple managers that will streamline efficiency and organization while promoting the goals of the team: strategic account/actions plan for each account that will include quota targets, customer engagement, key tactics to grow account revenue globally, annual & quarterly account reviews including regular reporting, promotions, and B2B marketing opportunities.

• Collaborate enthusiastically with all stakeholders, internal hotel partners, external clients, and across HSF Coordinators and teams.

• Communicate professionally both in writing and over the phone with clients to represent the brand and organization.

• Utilize tools such as Envision, Tableau, and Cognos to prepare quarterly business review reports and analytics for Directors and Managers.

• Manage RFPs from initial client inquiry to hotel follow-up, keeping up to date Envision notes and engaging with account managers to support areas of opportunity to close business and escalate any opportunities.

• Ensure that Global Client Contacts, envision account ORGs and other administrative files are kept up to date and organized.

• Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment.

• Maintain an awareness of market developments/customer trends.

• Assist visiting hotel representative\xe2\x80\x99s set-up appointments and Sales Calls.

• Help to organize and coordinate the familiarization trips.

• Prepare Monthly Activities Report, Production Report, and MICE Report when needed.

• Very strong follow-up, organizational skills, adherence to timelines, and ability to manage their manager.

• Must be a self-starter and capable of working independently.

• Must have good communication and interpersonal skills, good use of initiative, be a team player, be personable, discreet, and reliable.

Qualifications
Experience Required:

• At least 3 years of related industry experience

• Has worked within hotel sales operations

• Experience successfully supporting multiple managers

Experience Preferred:

• Bachelor\xe2\x80\x99s degree preferred

• Comprehensive knowledge of Hotels and Sales Practices

• MS Office, Reserve, Opera, Oracle, Lanyon, and Envision preferred

• Excited about luxury travel, entertainment travel, and creating memorable experiences

• Has experience on site at lifestyle and luxury properties, as well as select service

• Appreciates a good spreadsheet, pivot table, creative power points, canvas, and tools like survey monkey and Slido

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We\xe2\x80\x99d love to consider your unique experiences and how you could make Hyatt even better.