Job Description

The Global Client Manager leads innovative account management strategies and is passionate about growing profitability and deepening client relationships within a portfolio of Global Client accounts. The Global Client Manager role is to grow and increase the non-transactional revenue of their portfolio, through a combination of outstanding relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and their in\xe2\x80\x91depth knowledge of the power of the GBT value proposition. To drive growth and develop innovative, valuable and client focused solutions, the Global Client Manager will also be responsible for:

• Research the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Develop an in-depth understanding of key business drivers, organizational culture and the strong position of clients.
• Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue.
• Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
• Develop creative pricing strategies and contributing to ongoing client P&L management.
• Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
• Improve the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
• Develop client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.

Qualifications:

• Must have 3 to 5 years\xe2\x80\x99 global account/client management, sales, consulting experience required.
• Previous experience with global clients with $100M in travel spend preferred.
• Previous global service delivery /account implementations experience a plus.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Proven success in consultative selling is required, in addition to demonstrated success growing client revenue and profitability.
• Keen ability to communicate GBT\xe2\x80\x99s value proposition up to and including the \xe2\x80\x9cC Suite\xe2\x80\x9d.
• Demonstrated ability to create strategic vision, build action plans, set goals.
• Shown innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
• Strong financial competence and analytical mentality required to use the key drivers of profitability.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with shown success in RFP management/negotiations.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills to present sophisticated ideas in a simple and compelling way to a wide variety of audiences.
• Highly collaborative with proven success working in matrixed environments.
• Advanced Excel, Word and PowerPoint skills required.
• Must be able to travel 25-35% of the time.

Location United States - Virtual Location


The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate\xe2\x80\x99s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants\' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.


GBT 2023 Benefits-at-a-Glance


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