Job Description

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This position functions as a front-line customer service person for the Bay City Customer Service Center. The employee must be able to determine customer needs and decide the appropriate action to be taken to meet and exceed those needs. The employee must be able to retrieve information from the DNR website, regulation summaries and handbooks then effectively communicate that information to our customers. The General Office Assistant (GOA) operates the front desk multiline telephone, receives public, and understands and disseminates information to the public regarding DNR rules, regulations, policies, and procedures. This position sells hunting and fishing licenses, special hunt applications, recreation passports, snowmobile and off-road vehicle permits and fuel wood permits. This position also maintains, orders, and displays brochures, posters, and regulation summaries and handbooks; maintains a customer log; processes incoming and outgoing United States and State of Michigan ID mail and packages; and performs other incidental support duties as assigned. This position must convey a courteous, helpful, and professional image at all times.



Position Description (Download PDF reader)

Required Education and Experience

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Education

Educational level typically acquired through completion of high school.

Experience

General Office Assistant 5

No specific type or amount of experience is required.



General Office Assistant 6

One year of administrative support experience.



General Office Assistant E7

Two years of administrative support experience, including one year equivalent to the intermediate level.

Additional Requirements and Information

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Please attach a cover letter and resume to your application.

Information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.



If applicable, you must attach an electronic and/or scanned copy of your official college/university transcripts. For our purposes, "Official Transcripts" must contain the college/university name and address, the degree conferred and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal.



Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.



Certain positions may require a criminal history background check.




View the job specification at: http://www.michigan.gov/documents/GeneralOfficeAssistant_12692_7.pdf (Download PDF reader)

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.