Job Description

The General Manager (GM) drives outstanding results at our core competencies: selling memberships and providing excellent member service by exceeding expectations. The GM should think of the club as his/her business and is responsible for the results in his/her club and contributing to the company's overall success. The General Manager will also receive a commission/bonus structure for all club revenue metrics met with upward mobility opportunities available. Passion for fitness and business a must.

Duties and Responsibilities:

Provide Inspirational Leadership Focus on people and building a team. Train/Coach Leads at his/her club, and develop other managers and staff Work with Sales, Personal Training and Membership to make sure we exceed sales goals and comply with ownership expectations. Ensure onboarding of new, promoted or transferred staff following best practices and company guidelines to promote Managers' success and employee retention Ensure development of club staff for peak performance and preparedness for advancement Foster a culture of universal employee development Deliver a product that insures above industry norms for Retention

Identify talents/skills - interview, hire, redirect:

Identify and interview job candidates Recruit new talent Work with Club Directors to resolve training or personnel issues

Establish and attain S.M.A.R.T. goals (Specific, Measurable, Attainable, Relevant and Timely):

Recommend ways to improve non-dues Revenues (e.g., retail, towel service, locker rentals); implement approved methods Improve club's performance year-over-year Surpass EFT goals Maximize Non EFT Revenue year over year.

Ensure compliance with standard operating procedures (SOPs) and company policies:

Uphold standards of safety, cleanliness, dress code, etc. Address HR issues at the club Review Accounts Payables; question every expense (e.g., Was it necessary? Did it have proper prior approvals? Could it have been done another way for less money? Is it within the approved budget?) Provide safety supervision. Identify and correct unsafe conditions and behaviors

Analyze reports, data, systems, facilities - make recommendations or take action as needed:

Review Managers Monthly Reports (MMR); spot trends (good and bad); identify positive and negative performances; and take appropriate action Check stats in database and overall system daily (Total units, lead tracking, GR/TI, $$$, closing %). Verify that all club labor schedules (Front Desk; Housekeeping; Kids Club) are within budget. Help Leads identify opportunities to operate under budgeted hours while maintaining customer service standards Review payroll budget reports; identify problems and opportunities to reduce labor costs while maintaining customer service standards Review Facility, Sales, Standardization and Safety Audits; take appropriate actions Review Image reports; goal of < 10% of members without image using club during last 60 days. Seek ways to reduce expenses while maintaining high standards Participate in annual Capital Expenditure project inspection; recommend facility and equipment changes Review equipment/facilities repair to stay abreast of outstanding items Ensure compliance with all safety and training items

Stay current with company, industry, leadership, and management best practices and marketing trends and opportunities - seek opportunities for personal and professional growth and development:

Visit at least one competitive club per month; look for ideas to improve our business model. Recommend ideas for improving our business (e.g., programs, amenities, equipment, practices) Learn - then do something new, do more of something good, do something better Provide annual Self-Appraisal to Owner

Requirements and Qualifications:

Bachelor's Degree or equivalent experience 2+ years' experience in a 10,000 + square foot Health Club / Fitness facility preferred 3-5 years' experience working directly with customers/members and delivering high-satisfaction rates 3+ years leading managers and multi-department teams Experience with financial reporting and reconciliation (budgets, profit & loss statements specifically) 2+ years in a sales-driven environment, similar to health clubs, with a proven track record of improving sales year-over-year Current CPR certification or the ability to pass CPR certification within in 60 days of hire date. Must be competitive, numbers-oriented with a strong drive to achieve Ability to make decisions based on research, facts, conditions, knowledge and confidence Proficiency in MS Office Clear and effective written and verbal communication skills Outstanding organization and time management skills Ability to adapt willingly and quickly to changing priorities, responsibilities, needs and expectations Experienced at monitoring progress; taking corrective action Effectively present information to a large group to inspire and inform. Ability to demonstrate professionalism, cooperation and ability to work well with all parties Knowing when to seek counsel when position, knowledge or confidence warrant assistance or approval
Pay: $45,000.00 - $66,530.43 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person