Job Description

Position Summary. The General Manager is responsible for the overall management and performance of the Company\xe2\x80\x99s energy distribution and service operations. The position reports directly to the Senior Team \xe2\x80\x93 Operations Manager and has reporting to the position: operation manager of delivery and service, administration manager as well as division sales. This position seeks to build a supportive growth culture, achieve a high level of customer satisfaction and loyalty while meeting or exceeding efficiency and profitability objectives. General Manager Primary Accountabilities.

• Lead, Manage, Accountability (\xe2\x80\x9cLMA\xe2\x80\x9d). This position holds themselves and team members working for them to behaviors consistent with Sail\xe2\x80\x99s Core Values and results established through financial, growth, customer and employee satisfaction, and overall operational execution expectations.
• General Financial Goals. General Manager has the responsibility of achieving or exceeding established financial goals in predictable and sustainable ways.
• Organic Growth. Individually and with team members, directly responsible for achieving organic growth goals.
• High Customer Satisfaction Levels. Delivers, individually and with members of their team, value to customers, and contributes by optimizing the customer service process.
• Employee Engagement. Ensures a high level of employee engagement by supporting a work environment that stresses communication and teamwork while free of any forms of harassment.
• Achieves Execution Objectives. The General Manager is responsible for the achievement of strategic goals for their operation. Examples of these goals may involve reducing per-unit costs, increasing team productivity, or other such objectives.

Performance Measurement

• Annual and quarterly financial targets
• Operational and growth targets
• Core team development, staffing, and retention levels to meet customer demand targets
• Customer satisfaction results
• Demonstration of the Company\xe2\x80\x99s Core Values
• Safety Performance

Task Responsibilities \xe2\x80\x93 Individually and as a Team Leader

• Leadership consistent with Core Values
• Models behavior and sets a high standard of personal conduct for employees.
• Understands, follows, and advocates company policies and local, state, and federal rules, regulations, and codes.
• Develops an annual budget and departmental goals along with creating and driving the plan to achieve them.
• Establishes and manages competitive and financially responsible margins.
• Suggests and deploys processes to increase customer satisfaction, efficiency, safety, value, and lower costs.
• Creates and supplies information for determining the performance of Key Performance Indicators (\xe2\x80\x9cKPI\xe2\x80\x9d).
• Responsible for all aspects of safety and hazard elimination, including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.
• With others, assists in the recruiting, hiring, and performance of employees.
• Evaluates, coaches, and communicates regularly with all members of their team.
• Represents the Company professionally and respectfully in all interactions with customers and with the public. Is the \xe2\x80\x9cface\xe2\x80\x9d of the Company\xe2\x80\x99s operations in their local market.
• Leads the team in \xe2\x80\x9cmeeting or exceeding\xe2\x80\x9d expectations within all areas of our customer satisfaction as demonstrated by customer surveys and is responsible for contributing to our service recovery in areas where the operation falls short of our established expectations.
• Is personally responsible for establishing and maintaining business relationships with customers, actively supports marketing efforts, and consistently demonstrates activity that leads to the development of new business relationships.

Required Knowledge, Skills, and Abilities

• A bachelor\xe2\x80\x99s degree in business administration or a related field or an equivalent combination of education and experience is required.
• Self-motivated with a high degree of comfort working independently in managing priorities and making decisions
• Prior experience in managing, planning, and scheduling the activities of an active and customer-focused department
• Strong sense of professionalism and ability to maintain discretion
• Demonstrated ability to work as part of a team
• Well-developed verbal and written communication skills
• Must have a valid driver\xe2\x80\x99s license and a clean driving record
• Must meet employment eligibility standards set for criminal and other background checks
• Financial acumen
• A curious mind

Other Attributes Required

• Strong communication skills
• Sound judgment and the ability to make timely decisions
• Strong delegation skills
• Effective performance management experience
• Demonstrated budget and financial analysis experience

Exhibits core leadership competencies

• Business acumen
• Hiring and staffing
• Building effective teams
• Integrity and trust
• Customer focus
• Priority setting
• Drive for results
• Strategic agility

Safety Considerations This position has a significant role in the operation\xe2\x80\x99s safety program. Success is dependent on the General Manager\xe2\x80\x99s leadership and commitment to reducing employee injuries, vehicle accidents, and liability claims. Physical Demands and Work Environment While performing the duties and responsibilities of this position, the employee may be required to: While performing the duties and responsibilities of this position, the employee may be required to: Talk, Hear, Vision - Close and Far, Sit, Reach, Feel/Use hands and fingers, Stand, Walk, Stoop, Kneel, Crouch and Crawl, often. Push/Pull, Lift < 25 lbs, Climb/Balance, occasionally. The employee will primarily work in an office environment but occasionally be outside conducting fieldwork. The noise level in the work environment is usually quiet to moderate. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. Job Type: Full-time Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Experience:

• Management: 4 years (Preferred)

Work Location: In person

• Health insurance