Job Description

Compensation Type: Salary


Reports To: Operations Specialist


Accountability Chart Tier: Tier 2


Accountability Chart Seat: Lead Operations Assist


Purpose:


4 Major Roles:


1. LMA


2. Adherence to Policies and


Procedures


3. Expense / Sales Targets


Met


4. Guest Experience


Our purpose is to bring communities together through the power of hospitality and shared


experiences.


We take great pride in our Core Values and we are looking for likeminded people to join our


team!! If you exhibit the following traits, we want you!!


Committed to Excellence GRIT Resilience Open & Honest
Capacity Requirements:


Mental Capacity: Skills, learned abilities, training, experience and knowledge.


Previous experience as a salaried manager. Bachelor's Degree or equivalent experience in hospitality and food & beverage. Word, Excel, Outlook, R365 and Point-of-Sale System proficiency. Must be certified in Food Safety. Must comprehend the P&L budgeting process and accurately analyze data to
determine the strengths and opportunities of restaurants.


Ability to oversee payroll accuracy and process in a timely manner. Ability to maintain high standards for restaurant cleanliness, sanitation and food &
beverage quality.


Ability to write and deliver accurate and specific behavioral feedback to directs
through same page meetings, quarterly conversations and annual reviews.


Ability to interview, hire competent team members, oversee training and develop
Certified Trainers in their areas of influence.


Works with the Operations Specialist to deliver cascading messages. Seeks out and responds positively to guest feedback, always searching for ways to
provide better quality food, beverage and service.


Has a belief in the company's VTO and a desire to achieve it. Ability to conduct weekly Level 10 meetings Performs and curates the criteria listed on the daily, weekly and monthly checklists. Accomplishes assigned rocks by using the Getting What You Want tool.
Emotional Capacity: How you relate to others


Working independently while contributing to the culture of accountability. Provide exceptional service and response time to both internal and external guests. Demonstrate consistency through words and actions - Seeks out, accepts and
integrates constructive feedback and maintains control during difficult situations.


Be open and honest in your communication, while adapting your approach to
resonate effectively with diverse audiences.


Be adaptable, flexible and ready to pivot.
Physical Capacity: Stamina, physical demands, energy and tenacity.


Ability to work 14-18 hour shifts, up to 6 days per week. Ability to lift up to 50 pounds. Ability to work in a standing position for extended periods of time. Ability to reach, bend and stoop frequently. Ability to fill in where needed to assist all team members to ensure guest service
standards and efficient operations.


Attend P&L review meetings each quarter with the Operations Specialist to execute
financial plans and maintain compliance to financial objectives.


Attend all EOS events as scheduled.
Time Capacity: Available time + self-discipline to use time effectively.


Ability to complete rocks and other to-dos in a timely manner. Maximize efficiency to complete workload in a timely fashion. Open availability to work nights and weekends. Minimum 5 days, 55 hours per week. yle="margin-left:0in; margin-right:0in">We are an EOS (Entrepreneurial Operating System) ran company that holds our teams to the highest of standards. Our purpose is to bring communities together to experience Sicilian - American tradition!
We take great pride in our Core Values and we are looking for like-minded people to join our team! If you exhibit the following traits, we want you!!!

Be a Community. Be positive. Be part of the Solution. Be Proud. Be Respectful. Be Consistent. Be Accountable.

A few of the benefits we offer:

Flexible Scheduling Employee Discounted Meals Friends and Family Discount Health Insurance Virtual Mental Health Care Virtual Pet Care Employee perks program Advancement Opportunities

Some of the job duties include:

Participates in all EOS functions Lead, manage, and hold your team accountable Complete, in a timely manner, your company Rocks and To Do's Understands the P&L and budgeting process. Completes accurate sales and cost projections Has a good working knowledge of specs and standards in both the FOH and BOH Proactively identifies food, beverage and service opportunities during a shift Accurately analyzes data to determine the strengths and opportunities of the restaurant Effectively gets the management team to align on the priorities and to manage with consistency Effectively communicates goals, roles and responsibilities to the management and staff Writes an effective schedule that balances the need for team development and satisfaction with needs of the business * Seeks out and responds positively to guest feedback, always searching for ways to provide better quality food, beverage and service. Displays a sense of urgency in resolving guest issues and to the guest's satisfaction