Job Description

Unit Description:

Create a positive patient experience by setting the tone and culture of patient expectations.

Sodexo is seeking a Multi eXPress General Manager 1 to oversee patient / equipment transport as well as the Service Response Center, at Tufts Medical Center located in Boston, MA. Patient Transport experience is preferred. The General Manager will oversee a team of 60 and two managers. This position will be directly responsible for the daily throughput process and ensuring daily targets are being met and/or exceeded.

Tufts Medical Center, part of , is an internationally-respected academic medical center \xe2\x80\x93 a teaching hospital for . who prides themselves not only in the sophistication of the care they provide but the compassionate way in which they provide it. They care for all patients from the tiniest newborns to centenarians.

Tufts Medical Center is a 415-bed academic medical center, providing everything from routine and emergency care to the members of our Boston neighborhood to treating the most complex diseases and injuries affecting adults and children throughout New England. Located in downtown Boston in Chinatown and the Theatre District, Tufts Medical Center is by Route 93, the Massachusetts Turnpike and the MBTA.

The successful candidate will:

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;

• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and/or
• Support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who have:

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• knowledge of patient care services in a healthcare setting;
• Service Response Center or call center experience;
• in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
• a basic understanding of Environmental Services/Housekeeping services;
• experience with vendor and contract management, as well as union and contract negotiations;
• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• experience effectively managing projects within agreed upon timelines;
• strong financial acumen and budget management experience;
• proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
• 3-5 years previous General Manager/Director level patient transport or Service Response Center experience in a hospital or healthcare environment; and/or
• strong hospitality or customer service experience.

Learn more at

Benefits:

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

At Sodexo, we offer Patient Transport positions in Health Care locations across the United States. .

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.Our Health Care Patient Transport and Service Response Center teams work to ensure exceptional patient care/satisfaction at our health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

Please note:

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate\'s education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate\'s specific criteria, like experience, skills, education and training. Position Summary:

Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account. Qualifications & Requirements:

Basic Education Requirement - Bachelor\xe2\x80\x99s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Sodexo