Multi Express Manager 1

Warwick, RI, United States

Job Description


Unit Description

Fast Paced, Problem Solving

  • Do you thrive in a fast-paced environment where change is the only constant?
Sodexo is seeking a Multi - eXPress Manager 1 for Kent Hospital, located in Warwick Rhode Island. Kent Hospital is a 359 bed facility, with a union staff of 25 client paid. This position will manage the Patient Transport and the Environmental Service staff. This is a day shift position with some coverage for off shifts when necessary. Some weekends and holidays. This position will report directly to the General Manager on - site.

The successful candidate will:
  • Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
  • Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
  • Respond to and/or managing calls through the Service Response Center;
  • Be responsible for driving patient satisfaction scores;
  • Provide a clean and safe environment for patients, visitors and staff;
  • Work with the Environment of Care Committee and Infection Prevention Director;
  • Effectively manage the Unit Operating System; and/or
  • Support a diverse and inclusive workforce.
Is this opportunity right for you? We are looking for candidates who have:
  • experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • knowledge of patient care services in a healthcare setting;
  • Service Response Center or call center experience;
  • in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
  • a basic understanding of Environmental Services/Housekeeping services;
  • experience with vendor and contract management, as well as union and contract negotiations;
  • the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • experience effectively managing projects within agreed upon timelines;
  • strong financial acumen and budget management experience;
  • proficiency with computers and other leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
  • Experience with patient transport or Service Response Center experience in a hospital or healthcare environment; a
Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVIID 19 a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an on-line portal.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate\'s education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate\'s specific criteria, like experience, skills, education and training.

Position Summary

Provides oversight and management for two or more of the following services: Transport, Concierge and/or SRC. Ensures systems and standards equity for all automated systems. Assumes Operations Manager/ General Manager responsibility and authority in their absence. Hires and trains unit personnel.

Qualifications & Requirements

Basic Education Requirement - Associate\'s Degree or equivalent experience

Basic Functional Experience - 1 year work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Sodexo

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Job Detail

  • Job Id
    JD4334984
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $49500 - 74580 per year
  • Employment Status
    Permanent
  • Job Location
    Warwick, RI, United States
  • Education
    Not mentioned