Job Description

Client Services Representative

Our fast-paced veterinary clinic is looking for a full-time Veterinary Receptionist (35-40 hours/week including occasional Saturdays. Weekday hours vary between 7:30am - 6:00pm. If you have exceptional multi-tasking abilities and enjoy helping clients, we want to talk to you! We offer a great team environment, discounts on pet care, and a retirement savings plan with a company match.

Job Details (include but are not limited to):

Answer incoming phone calls using proper telephone etiquette, taking care of routine calls such as scheduling/changing appointments, and directing calls to other team members as needed. Maintain a professional, cheerful, and helpful attitude when interacting with clients. Check clients in/out before and after their appointments, ensuring all information is correct and has been confirmed. Perform daily follow-up communication with clients which may include health, procedure, product, or reminder follow-ups. Stay actively engaged on the office email accounts, responding to clients promptly and courteously. Prepare for next day's appointments and confirm new client appointments. Maintains reception area in a neat and orderly fashion. Assists clients with billing questions and receives payments.
Qualifications

Personality and demeanor to work with the public and assist clients Ability to multi-task and prioritize accordingly Demonstrated ability to communicate in a clear, concise, and understandable manner, verbally and in written form Basic office/administrative skills such as typing, processing paperwork, and navigating computer systems Demonstrated track record of timely follow through of tasks Able to work independently and in a team setting
Physical Requirements:

Must be able to sit at a desk for prolonged periods of time Must be able to lift up to 35lbs independently
Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Employee discount
Work Location: In person