Job Description

Join Our Team at ImageCare Radiology!

At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

Schedule

M-F 9:00am - 5:30pm




We are seeking a Call Center Supervisor for an immediate full-time position at our Hackettstown location.




The Call Center Supervisor oversees the daily operations of the healthcare facility's call center, ensuring that patient calls, appointment scheduling, and inquiries are handled promptly, accurately, and in compliance with organizational policies and HIPAA regulations. This role is responsible for supervising call center representatives, monitoring performance, providing coaching and training, and maintaining high standards of customer service. The supervisor ensures efficient workflows, resolves escalated issues, and fosters a positive and professional team environment focused on delivering an excellent patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead and manage daily operations across the ImageCare Scheduling Call Center Ensure Call Center KPIs/SLAs are consistently met Oversee frontline staff while promoting a healthy working environment with accountability, integrity, and high performance. Partner with Front Desk Manager, Regional Directors, and Site Leads to deliver performance updates, resolve issues, and align with processes and operational requirements. Conduct deep-dive analyses of operational performance and workforce trends; develop actionable recommendations to optimize results. Enforce compliance to HIPAA, Data Privacy, Fraud and other U.S. healthcare regulations. Drive workforce planning, scheduling, and employee engagement strategies to strengthen retention, improve efficiency, and productivity. Foster a culture of motivation, conflict management, and continuous process improvement Perform any other related duties as required or assigned.

REQUIRED SKILLS:

Excellent written and verbal communication skills Strong technical skills Leadership skills Medically knowledgeable and willing to learn Positive and friendly disposition Organized and patient oriented Handles patients with care and compassion Strong follow-up skills Works well in a team environment The ability to work well under pressure

BENEFITS:

401(k) Dental insurance Health insurance Paid time off Vision insurance

ABILITY TO RELOCATE/COMMUTE:

Hackettstown, NJ 07840: Reliably commute or planning to relocate before starting work (Required)

Flu Vaccination & Proof of MMR Requirement:

It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.