Job Description

Rowland Pest Management

is currently hiring for a

full-time Call Center Supervisor / Pest Control Customer Service Manager

to manage our customer service representatives and oversee our office in the

New Smyrna Beach, FL

area. This office management position earns a

competitive salary

of

$50,000-$65,000/year

.


In addition to

competitive pay

and our

exceptionally positive culture

, we offer our Call Center Supervisor / Pest Control Customer Service Manager the following benefits:

401k with a 5% match

Paid time off (PTO)

Paid training

Additionally, we are proud of our:

Upbeat work environment

Fun co-workers

Incredibly supportive management

Don't let us forget we provide

free coffee and snacks

to keep you fueled!


So, now that you've learned the who, what, where, and why, you may be wondering HOW to apply? It's easy! If you have call center or office management experience, just fill out our initial

mobile-friendly online application

. We hope to meet you soon!

DAY-TO-DAY

This full-time office management position typically works

Monday - Friday

with a

rotating Saturday schedule

.


As a Call Center Supervisor / Pest Control Customer Service Manager, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects.


You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values.

You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service

!

ABOUT ROWLAND PEST MANAGEMENT

We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.


We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the

individual attention they deserve

for the hard work they put in.

We care about our employees

and want to

help them reach their personal goals

. To that end, we offer

paid training

and a

supportive team environment

so that

everyone can succeed together

.

OUR IDEAL CALL CENTER SUPERVISOR / PEST CONTROL CUSTOMER SERVICE MANAGER

Effective communicator - excellent communication and customer service skills Natural-born leader - easily able to train a team toward success Go-getter - aims to accomplish objectives and surpass goals Detail-oriented - organized and precise for maintaining operations Success-driven mentor - effectively coaches a team to consistently meet department goals

If this sounds like you, keep reading about this great office management opportunity!

REQUIREMENTS FOR A CALL CENTER SUPERVISOR / PEST CONTROL CUSTOMER SERVICE MANAGER

Call center

OR

office management experience Proficiency with technology

If you meet the above requirements, we need you. Apply today to join our team!


Location: 32168