Job Description

Springfield Medical Associates

is a primary care group that has been in practice for over 60 years. Our board-certified doctors were trained at the best medical schools and the best hospitals across the United States.

Our goal is to provide the highest quality care to every patient every day. Our practice culture of respect and cooperation ensures a high degree of staff retention, which allows us to offer patients continuity of care.

Please see the description below. Does this sound like a company you'd like to work for? If YES, we encourage you to apply today!

Monday-Friday 8:00AM-4:30PM 1/2 hour lunch work schedule with 8 paid holidays

General Summary

: A nonexempt position responsible for telephone intake for the entire practice. Utilizing exceptional customer service skills to service patient, potential patient, solicitor, physician, clinician, and organization visitor needs.

Education:

High school diploma or equivalent Customer Service experience Call center/switchboard operator experience preferred

Performance Requirements

:

Knowledge:

Knowledge of multi-line phone system Knowledge of conflict resolution Knowledge of medical office setting
Skills:

Excellent communication skills Skilled active listener Skilled in telephone etiquette
Abilities:

Ability to problem solve Ability to work independently Ability to multitask effectively

Essential Job Functions:

Handles all incoming calls to practice. Routes calls to appropriate individual; offering redirection as needed. Responds to calls efficiently while providing excellent customer service skills. Schedules appointments for patients through phone and electronic system. Greets visitors and assists them as appropriate and screens solicitors for relevance. Takes messages for incoming patient calls regarding concerns and problems. Directs messages to the appropriate physician, clinician, or medical assistant. Calls patients to confirm upcoming appointments and relays any important appointment information and/or practice procedure. Maintains patient confidentiality at all times. Other tasks as designated by Practice Administrator.
Job Type: Full-time

Benefits:

401(k) Dental insurance Health insurance Paid time off
Ability to Commute:

Enfield, CT 06082 (Preferred)
Work Location: In person