Job Description

The Opportunity

Delaware North Gaming is seeking a full-time Front Office Hospitality Trainer to join our team at Southland Casino in West Memphis, Arkansas. The Trainer will deliver industry-leading training programs for all of our associates that are critical to our success.

Minimum pay rate: $18.00 / hour
Information on our comprehensive benefits package can be found at .

We care about our team member\'s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Dual Rate Supervisor (Only on Off Days)
• Schedule and Manage all Orientations for Front Office, Valet, Housekeeping, and Bellman
• Train all Front Office & PBX Staff
• Monitor Front Desk agent activity and system transactions
• Monitor PBX agent activity and system transaction
• Verify nightly rates, coupons, and comps
• Balance room inventory for arrivals
• Monitor any suite booking and upgrades
• Report any issues via email to Supervisors and Front Office Manager
• Maintain Inventory of Gift Shop and Front Office Supplies

Qualifications

• Minimum 3 years\' experience in training delivery.
• Ability to communicate with stakeholders at all levels across the organization.
• Exceptional organizational skills; detail-oriented.
• Knowledge of adult learning principles.
• Must be proficient in Microsoft Suite application such as Word, PPT, Excel, SharePoint.

Shift Details

2nd Shift Who We Are

Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you\'ll love where you work, who you work with, and how your day unfolds. Whether it\'s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\'s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North