Job Description

Job Summary

We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is crucial in providing exceptional customer service and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a passion for guest relations, and experience in hotel management. As the first point of contact for our guests, you will play a vital role in creating a welcoming atmosphere and addressing any needs or concerns.

Guest Check-In/Check-Out:

Greet guests warmly and efficiently handle the checkin and checkout process.

Verify guest information, process payments, and provide room keys.

Explain hotel amenities, services, and policies to guests upon arrival.

Reservation Management:

Manage and update room reservations in the hotel's Property Management System (PMS).

Respond to phone and online reservation inquiries, providing accurate information on room availability, rates, and special offers.

Handle cancellations, modifications, and special requests in a timely manner.

Guest Services:

Address guest inquiries, requests, and complaints in a professional and courteous manner.

Provide local information, recommendations, and directions to guests.

Coordinate with other departments (housekeeping, maintenance) to fulfill guest needs.

Administrative Duties:

Maintain accurate records of guest accounts, reservations, and other essential data.

Process guest payments, including cash, credit card, and billing to room accounts.

Balance cash drawers and complete shift reports at the end of each shift.

Security & Safety:

Monitor and control access to the hotel, ensuring the safety of guests and property.

Follow hotel policies and procedures, including emergency protocols.

Report any suspicious activity or safety concerns to management.

Additional Responsibilities:

Laundry Attendant

Bar Attendant

Breakfast Attendant

Qualifications

Strong customer service skills with a focus on guest relations. Familiarity with night audit procedures is an advantage. Proficient in using multi-line phone systems and standard office software. Excellent phone etiquette and communication skills are essential. Ability to work independently during night shifts while managing multiple tasks effectively. Join our team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off
Work Location: In person