Job Description

Front Desk Receptionist: More Than Just a Desk Job

Connecticut Valley Addiction Recovery, a 501c3, is seeking an experienced professional for our Front Desk for our White River Junction VT office. Strong organizational skills are necessary for this position. Previous medical office experience helpful

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Full time hours M-F

Qualifications:

Reliability and punctuality are mandatory. The office does not function efficiently with excessive lateness or recurring absenteeism. Prefer at least 1 year of experience in a medical setting. Familiarity with insurance verification and benefits breakdown. Attention to details: especially as it pertains to data entry, copayment collection, and new
patient entry and information.

Strong communication skills and superb customer service. Must be comfortable collecting copays and discussing financial matters with patients. Ability to multitask and work in a high-paced environment.

Necessary competencies:

Customer service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Written communication - Writes clearly and informatively; able to read and interpret written information. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team & patient above own interests; supports everyone's efforts to succeed. Ethics - Treats people with respect; inspires the trust of others; works with integrity; upholds organizational values. Judgment - Includes appropriate people in decision-making process. Planning/Organizing - Uses time efficiently. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Duties:

Scan all patient paperwork in the system as needed. Answer incoming calls for information on procedures and respond using proper telephone etiquette. Schedule appointments and make follow-up calls to patients to confirm. Fill-in cancellations and no-show appointment times. Enter & verify patients' insurance practice management system and make sure patients
have an appointment scheduled.

Perform general labor duties to maintain a clean, organized, and safe work environment
including the reception area and work area.

Identify and resolve problems in a timely manner; use reason even when dealing with
emotional topics.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Medical Specialty:

Addiction Medicine
Schedule:

8-hour shift Day shift
Ability to commute/relocate:

White River Junction, VT 05001: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 1 year (Preferred) Scheduling: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)
Work Location: In person

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Work Location: In person