Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Perform night audit duties as required
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures
Requirements:
- Previous experience in guest relations or front desk operations preferred
- Knowledge of hotel management systems and phone systems
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Bilingual or multilingual skills are a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays
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