Job Description

Job Summary

Are you passionate about working with children and families and looking for a role where your work truly makes a difference?

Help Me Grow Pediatric Rehab Services

is seeking a friendly, dependable, and detail-oriented Front Desk Receptionist to serve as the welcoming first point of contact for our clinic.

This position requires strong customer service skills, the ability to multitask in a fast-paced environment, and prior experience with Electronic Medical Records (EMR) and insurance processes. Medical office experience is preferred; however, we are willing to train the right candidate who brings the right attitude and foundational skills.

Key Responsibilities

Greet and check in patients and families in a warm, professional manner Schedule and manage appointments in accordance with office policies Complete intake and registration paperwork for new patients Assist families with forms, questions, and general clinic questions Collect co-payments and verify insurance information Obtain Insurance Authorizations Follow up on insurance denials Maintain a clean, organized, and welcoming front desk and waiting area Develop a working knowledge of the services provided by our clinical team Scan, fax, file, and maintain patient records within the EMR system Coordinate and communicate effectively with clinical and administrative staff Escalate questions or concerns to appropriate team members when needed Maintain regular, reliable attendance Perform additional duties as assigned to support clinic operations

Ideal Candidate Qualities

Highly motivated, dependable, and adaptable Caring, professional, and enthusiastic about working with children and families Strong attention to detail with excellent follow-through Comfortable juggling multiple priorities in a busy clinical setting

Qualifications

Prior experience in an administrative, receptionist, or medical office role required Minimum of 2 years' experience using an EMR system Working knowledge of insurance and co-payment processes required Strong computer skills; proficiency in Microsoft Office is a plus Excellent verbal and written communication skills Strong organizational and multitasking abilities Ability to work independently while contributing positively to a team Previous office management or personal assistant experience is a plus
Join our team and play a vital role in creating a positive, supportive experience for the children and families we serve.

Job Type:

Part-time (26 - 30 hours weekly)

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 26 - 30 per week

Application Question(s):

How many years of EMR experience do you have?
Experience:

Customer service: 1 year (Required)
Ability to Commute:

Dover, NH 03820 (Required)
Work Location: In person