Job Description

NO PHONE CALLS PLEASE JOB OVERVIEW: The ideal candidate will have experience in all areas of the hotel. Previous experience as a Front Desk Manager or Supervisor is a MUST. Choice experience is a MUST DUTIES AND RESPONSIBILITIES: .

• Assist the General Manager in his day to day operations.
• Provides training to staff.
• Assist in promoting the property within the hotel industry, local community and trade associations.
• Monitor the Guest feedback.
• Receive and resolve guest concerns and service recovery processes.
• Assist in the selection of front desk hotel staff.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows, AR Aging reports, Direct billing etc.
• Conducts morning meetings when scheduled
• Ensure full compliance to hotel operating controls, SOP\xe2\x80\x99s, policies, procedures and service standards.
• Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Performs daily, weekly, and monthly property inspections.
• Ensures property, grounds and work areas are maintained to standard.
• Completes EOM (End of Month) Reports.
• Performs room inspections, public area and exterior.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Strong management skills.
• Flexible schedule.
• Ability to appropriately assign or delegate work and authority to others in the accomplishment of goals and provide coaching, advice and assistance as required.
• Available to work when needed, including weekends, holidays, and nights.

Job Type: Full-time Pay: From $16.00 per hour Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Experience:

• Hotel Experience: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

• Health insurance