Job Description

Position Summary:

The Front Desk & Insurance Verification Coordinator is the first point of contact for patients entering the physical therapy clinic and the

primary expert in insurance and benefits

. This role is crucial to the clinic's success, ensuring exceptional patient experience, accurate financial intake, and smooth daily operations.

Essential Duties & Responsibilities.

I. Front Office Management & Leadership

Patient Management:

Greet patients upon entering the clinic, check patients in and out for appointments, schedule follow-ups, and assist with patient intake and documentation when necessary.

Workflow Optimization:

Monitor phones, voicemail, and fax for patient communication. Call patient referrals to schedule in a timely manner. Message physical therapists about patient communications.

Payment Management:

Oversee patient financial transactions, including collecting co-pays, deductibles, and co-insurance.

Customer Service:

Act as the primary point of contact for patient inquiries, complaints, and service issues, resolving them professionally and promptly.

Office Maintenance:

Manage inventory of office supplies and ensure the front office area is clean, organized, and welcoming.

II. Insurance Verification & Authorization

Verification of Benefits (VOB):

Independently and accurately verify patient insurance coverage and eligibility for all payers (commercial, Medicare, Medicaid, Workers' Comp, Auto).

Patient Education:

Clearly and compassionately communicate verified benefits, financial responsibility, and payment options (e.g., co-pays, deductibles, non-covered services) to patients prior to their first visit*.

Prior Authorization (PA):

Timely obtain, track, and manage all necessary pre-authorizations and pre-certifications from insurance carriers to prevent claim denials and gaps in patient care.

Clinical Communication:

Effectively communicate authorization status, benefit limits, and impending benefit exhaustion to Physical Therapists and patients to ensure compliance with the Plan of Care.

Billing Coordination:

Act as the liaison with the Billing Department to resolve issues related to coding, claim denials, and verification discrepancies.

Maintain Records:

Ensure all insurance and authorization data, including benefit caps and expiration dates, is correctly entered and tracked within the Electronic Medical Records (EMR) system.

Required Qualifications & Skills

Experience:

Preferred experience in a medical office setting, with

knowledge in insurance verification and insurance payers

requirements

(e.g., HMOs, PPOs, POS, Medicare, Workers' Comp).

Technical Proficiency:

High proficiency with computers allowing for on-site training in our Electronic Medical Records (Prompt EMR). Proficient with Google Drive (Docs, Sheets, Gmail).

Communication:

Exceptional verbal and written communication skills, including professional telephone etiquette and the ability to explain complex financial information clearly.

Organizational:

Strong organizational, time management, and multitasking abilities to manage the front desk while handling urgent insurance matters.

Attitude:

Positive, professional, and empathetic demeanor with a commitment to patient-centered care.

Additional Benefits:

Low stress work environment with a collaborative and supportive team. Flexibility to work part-time with ability to work around standing appointments and kids school schedules. Make a difference in the lives of our patients by connecting with them and making sure their care experience is seamless.
Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 21 - 28 per week

Benefits:

401(k) Flexible schedule Professional development assistance
Ability to Commute:

Hayden, ID 83835 (Required)
Work Location: In person