Job Description

Location:

Springfield, IL (On-site)

Job Type:

Part-Time

Compensation:

$

16 per hour

Benefits:

PTO, paid holidays, staff wellness perks, product discounts, professional development

About Us

McCaffrey Health Center is a high-energy, patient-first holistic practice serving the Springfield community. We blend chiropractic care, enzyme therapy, and integrative testing in a fast-paced clinical setting. We're looking for a warm, detail-driven Front Desk Coordinator to be the welcoming face of our practice and the hub of daily operations.

The Role

You'll own the front-of-house experience--greeting patients, orchestrating schedules, keeping the phones humming. You'll be the calm in the storm, the voice on the phone, and the coordinator who keeps patients, providers, and records all moving in sync.

What You'll Do

Patient Experience & Check-In/Out

Greet patients, verify demographics, collect forms, process payments, and schedule follow-ups with accuracy and care. Maintain a tidy, professional reception area and a reassuring, service-oriented presence.

Scheduling & Phones

Manage a multi-provider, high-volume schedule; optimize appointment flow and handle confirmations, reminders, and waitlists. Answer multi-line phones, triage needs, and resolve scheduling conflicts quickly and diplomatically.

Records & Compliance

Update EHR/EMR accurately; scan/upload documents; maintain confidentiality and data integrity. Follow SOPs for documentation, privacy, and safety; flag issues and propose improvements.

Team Communication

Serve as the communication bridge between patients and provider; capture messages and follow through.

What You Bring

People Skills:

Warm, professional communicator who can reassure patients and handle fast-moving days with a smile.

Detail & Ownership:

Organized, punctual, and proud of clean work--scheduling, notes, payments, and follow-ups.

Tech Comfort:

Proficient with office software; experience in any

EHR/EMR

is a plus.

Experience:

1-2 years in a medical, dental, chiropractic, or wellness front desk role preferred (will train the right fit).

Bonus Points:

Familiarity with holistic/functional care, lab coordination, or high-volume patient flow.

Schedule

Monday 11-6 Tuesday 11-6 Wednesday 9-12 Thursday 11-6 Friday - closed

Compensation & Benefits

Competitive hourly pay $16 paid time off, paid holidays Staff wellness perks and product discounts

How to Apply

Apply through Indeed with your

resume

and a short

cover letter

(5-7 sentences) sharing:

Why this role fits your strengths, and A quick example of how you turned a busy front desk moment into a great patient experience.
Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 30 per week

Benefits:

Paid time off
People with a criminal record are encouraged to apply

Work Location: In person