Job Description

Position Summary:

The Front Desk Agent-Night Audit is responsible for providing exceptional customer service to hotel guests, handling check-ins and check-outs, managing reservations, and ensuring a positive guest experience. This role requires excellent communication skills, a professional demeanor, and the ability to handle various tasks efficiently.

Responsibilities:

Guest Services: Greet guests with a friendly and welcoming attitude, handle guest inquiries and requests, and resolve any issues or complaints promptly and effectively.

Check-in/Check-out: Efficiently process guest check-ins and check-outs, including verifying identification, assigning rooms, issuing keys, and processing payments.

Reservations: Manage hotel reservations, including taking new reservations, modifying existing reservations, and ensuring accurate record-keeping.

Communication: Answer phone calls, direct calls to the appropriate departments, and provide information about hotel services, local attractions, and directions.

Cash Handling: Handle cash transactions, process credit card payments, and maintain accurate records of all financial transactions.

Record Keeping: Maintain accurate guest records, including registration information, billing details, and special requests.

Security: Monitor lobby activity and report any suspicious or unusual behavior to management.

Teamwork: Collaborate with other hotel staff to ensure smooth operations and excellent guest service.

Company Policies: Adhere to all company policies and procedures, including those outlined in the Employee Handbook.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Work Location: In person