Job Description

As a Guest Service Agent, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Demonstrates commitment and dedication to our Service culture and Hilton Values. Why do Team Members Like Working for us?

• Benefits on day one
• Daily Pay - get your earned pay any time before payday
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Paid Holidays, Sick days, and Generous Paid Time Off Program
• Tuition reimbursement and Numerous learning and career advancement opportunities

HGV has been named Newsweek\'s Top 100 Most Loved Workplaces\xc2\xae list consecutively in 2021 and 2022, ranking first in the hotel and travel industry on Dave Thomas Foundation\xe2\x80\x99s \xe2\x80\x9cBest Adoption-Friendly Workplaces\xe2\x80\x9d list and becoming a Great Place to Work\xc2\xae certified company in 2022. Our Team Members are the driving force behind our efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

Additional Responsibility:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
• Inputs information into the computerized reservations\' system to update and maintain records. Calls for bell person, as needed
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises, maintaining HGV rental policies in an effort to enhance inventory
• Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes
• Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests, and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
• Relays pertinent information to oncoming shift.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets
• Reports any unresolved problems with owners and guests to management
• Maintains a clean work area
• Provides information on area attractions and resort amenities
• Assists other departments as needed and carries out other duties as assigned by management
• Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position

Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company\xe2\x80\x99s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• High school graduate or equivalent
• customer service, cash handling, and data entry experience
• Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
• Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
• Ability to multi-task and prioritize duties to meet timelines and demands.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate Degree/college diploma
• Prior Hospitality, Front Desk, or relevant work history
• Bilingual in Japanese

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.