Job Description

Choice Experience a PLUS!!! We are looking for Hotel Front Desk professionals to serve as our guests\xe2\x80\x99 first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we\xe2\x80\x99d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients\xe2\x80\x99 complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests\xe2\x80\x99 needs
• Confirm group reservations and arrange personalized services for members/customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Must have reliable transportation
• Must be flexible
• Must be able to stand for 8 hours or more
• Basic computer knowledge
• Ability to multitask

Serious Applicants Only NO PHONE CALLS PLEASE Job Types: Full-time, Part-time Pay: $13.00 per hour Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Overnight Shift (Preferred)
• Night Shift (Required)

Work Location: In person

• Health insurance