Job Description

Maryland University of Integrative Health (MUIH) is one of the leading academic institutions for integrative health in the nation. For nearly 40 years, MUIH has educated and informed leaders in health and wellness through transformative and relationship-centered programs that draw from contemporary science and traditional wisdom. MUIH offers graduate degrees and certificates in a wide range of natural medicine disciplines, both on campus and online. MUIH\xe2\x80\x99s on-site Natural Care Center (NCC) offers compassionate and affordable healthcare from clinical interns and professional practitioners. Our commitment to diversity makes our organization stronger and is central to fulfilling our mission as healers. As we open ourselves to a variety of viewpoints and experiences, we naturally become more compassionate and better able to address complex problems in our community, our nation, and the world. Deepening our understanding and caring for all people propels our commitment to addressing health care disparities and reaching underserved populations with integrative health care. Position Summary Reporting to the Director of Business Services, the Ambassador serves as the first point of contact for members of the University community, patients, and visitors to campus. The Ambassador is a representation of the University\xe2\x80\x99s philosophy and warmth to visitors and callers to the campus. This position works collaboratively with colleagues throughout the University to ensure maximum front-desk support for MUIH. Must be available for weekday shifts as needed as early as 7AM or as late as 10PM. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and tend to visitors, staff, faculty, and students so that they feel welcomed and adequately served, enforcing an established system of visitor control and facility access
• Answer incoming telephone calls as campus operator and direct appropriately
• Assist with classroom set-up as needed, including A/V and technical support
• Investigate alarms (smoke, fire, emergency, intrusion/egress, etc.) and take effective response actions, including reporting the alarm cause/incident/correction
• Respond to and take appropriate measures for emergencies/incidents, such as evacuation, crowd control, etc.
• Forward general delivery email and postal mail to the appropriate department
• Meter all mail to go out via USPS prior to daily mail pickup and delivery
• Provide general administrative support and project work as directed
• Check the University\xe2\x80\x99s main voicemail account as needed and address and/or forward messages
• Process \xe2\x80\x9clost and found\xe2\x80\x9d items
• Maintain the order of the reception desk and lobby area, including posting of room schedules, filling brochure displays, etc.
• Perform periodic patrols (interior and exterior) in accordance with established routes, schedules, and procedures, turning off unnecessary lights, closing/opening windows, checking safes, locking doors/cabinets, and opening and securing gates and doors when appropriate
• Monitor and operate fire alarm and intrusion detection systems and other protection devices or equipment
• Conduct periodic safety and housekeeping inspections as directed, reporting potentially hazardous conditions and items in need of repair
• Prepare reports on accidents, injuries, fires, smoke, bomb threats, unlawful acts, alarms, hazardous conditions, security incidents/violations, and any unusual incidents, as well as routine post/shift reports
• Perform point-of-sale and other operational duties for the Meeting Point Caf\xc3\xa9, as identified by the Meeting Point Manager
• Perform other duties as assigned
• With the community culture in mind, serve on committees as needed

• A minimum one year experience in a support role in a busy and dynamic office

• Prior security experience
• Ability to be on the \xe2\x80\x9calarm call list\xe2\x80\x9d
• Proficiency with standard audio/visual equipment
• Familiarity with the mission and philosophy of MUIH

• Excellent customer service and communication skills
• Professional image presented at all times
• Proficiency with Microsoft Office and basic office equipment
• Ability to appropriately handle confidential information