Front Desk Agent/Night Auditor Job in Hampton Inn by Hilton Knoxville Airport

Front Desk Agent/night Auditor

Alcoa, TN, US, United States

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Job Description

Our company is looking for Guest Service Agents to join our team of highly motivated and enthusiastic individuals. A Guest Service Agent brings an exceptional level of service to every interaction with our guests and is looking for candidates who can also offer an engaging smile and a friendly attitude every time. We are accepting applications for all shift availability (3p-11p, 11p-7a).

Primary Responsibilities

Greet guests and perform check-in/out procedures. Follow all cash and credit card procedures required by hotel and brand standard. Check the house account to determine the rooms available for the day. Review credit limit exception report & gets additional approval if necessary. Check expected departures for today & clears checkouts or extends stays after check-out time. Update housekeeping room status when received from housekeeping. Balance departments from the daily activity report at the end of shift Performs cashier shift change when cash is in balance. Explain any of the hotel's promotional items to each guest checking in & give them to any guest who requests them. Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met.
Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

Employee discount Flexible schedule
Work Location: In person

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