Job Description

Seasonal (Seasonal)

Schweitzer is a professionally run regional resort that operates at near capacity in winter and generates a growing business in the summer. Our goal is to sustain a successful year-round destination resort, largely populated by families who will come to the mountain for the community, the outdoors, the great skiable terrain, exceptional culinary experiences, and associated summer activities. Schweitzer has worked diligently in recent years to craft a master plan to channel our efforts as we grow and develop, charting a course of enhanced mountain amenities, and village improvements.

Schweitzer\'s management team has created a distinctive culture that highlights both the employee and visitor experience and it\'s an exciting time to be a part of the Schweitzer family. We are looking for individuals to fill open positions with us in a variety of roles, in a variety of departments. We look forward to receiving your application and learning more about you and how you can be a part of the Schweitzer experience.

• Free Ikon Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Onsite employee childcare available (limited space available)
• Affordable, dorm-style and apartment style employee housing available in Sandpoint (limited space available) and a 84-unit complex coming very soon.
  
  • Contact Employee Services for more information and application at jobs@schweitzer.com
• Employee transportation available
• Bereavement pay

SUPERVISORY: No SUPERVISED BY: Front Office Manager

POSITION TYPE: Year Round, Seasonal

POSITION SUMMARY: Perform sales and customer sales related to guest registration, processing reservations and revenue collections in a manner that will ensure that Schweitzer guests receive a secure place to stay with friendly and attentive services.

ESSENTIAL FUNCTIONS: Recognize, greet and extend warmth and hospitality to guests. Respond appropriately to information requests and complaints. Effectively use suggestive selling techniques to sell rooms, encourage advance reservations and promote other resort activities such as restaurants, gift shops and other resort marketing programs. Operate the front desk office equipment such as the switchboard, computer, and calculator. Process and control room reservations. Accurately and efficiently collect revenues from room rentals and other purchases. Provide security for guests by controlling room keys, verifying cash banks, making safe cash drops, preparing cash reports, following credit card verification procedures. Complete paperwork necessary for front desk operation. Perform other tasks assigned by hotel management. This Shift will include a variance of shifts including am/pm weekends and holidays.

PHYSICAL DEMANDS: May work up to 10-hour days with an average of 8 hours on your feet. Will use hands for fine manipulation (typing, computers and writing). Sensory skills of vision, speech, hearing and touch are required. Some lifting of skis and luggage required. Worksite is the Selkirk Lodge/White Pine front desk and reservations departments.

OTHER RESPONSIBILITIES: Assist reservations department with guest reservations and information. Aid with group functions if necessary. Help with baggage at check-in and check-out, some housekeeping and general office upkeep.

JOB SPECIFICATIONS:

SKILLS: Basic computer and math, good judgment when dealing with the public

EDUCATION: High school diploma or equivalent, computer literate

EXPERIENCE: Two years work experience in a customer service position, previous hotel experience a plus.

LICENSE NEEDED: None

MACHINES/TOOLS OPERATED: Computer, telephone, copier, credit card machine and fax.

JUDGMENT/MENTAL COMPLEXITY: High

BENEFITS: Group 3: see Employee Handbook

REVIEW SCHEDULE: This position and the person filling it will be evaluated once a season.

While this job description is intended to be an accurate reflection of the job requirements, Schweitzer reserves the right to modify, add, remove, or assign other duties as necessary.