Job Description

EVEN Hotel Sarasota/Lakewood Ranch has full and part-time jobs available in guest services/front desk. EVEN Hotel Sarasota/Lakewood Ranch is located just off of University Parkway at I-75 on Lake Osprey Dr. Join our team of professionals for a steady job in a great working environment with competitive wages and fantastic benefits such as paid time off, 401k, medical benefits, and associate room discounts. Come to the Front Desk at the EVEN Hotel Sarasota/Lakewood Ranch to learn more and receive an application. If you are thinking of making a change or looking for work, we would love to talk to you! We look forward to seeing you soon!

• Professionally greets, registers, obtains pertinent information and establishes credit prior to assigning rooms to guests.
• Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
• Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Job Duties:

• Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
• Customer Service \xe2\x80\x93 Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service, and assistance.
• Team Work \xe2\x80\x93 Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
• Organizational Support \xe2\x80\x93 Follows policies and procedures.
• Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
• Quantity \xe2\x80\x93 Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities, and uses time efficiently.
• Adaptability \xe2\x80\x93 Able to deal with frequent change, delays, or unexpected events, changing approach or method to best fit a situation.
• Compliance \xe2\x80\x93 Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks, and all other logs as required.
• Safety and Security \xe2\x80\x93 Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of an emergency.
• Initiative - Asks for and offers help when needed.
• Dependability \xe2\x80\x93 Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Is able to meet the demands of the industry with regard to working holidays and weekends.

Background check is requited Job Types: Full-time, Part-time Pay: From $13.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Work Location: In person

• Health insurance