Front Desk Agent
Meredith, NH 03253, United States
Job Description
Job overview
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.What you will be doing
- Process guest check-ins and room assignments following the hotel\xe2\x80\x99s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Requirements
Education and Experience:- High school education or related experience.
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Job Detail
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Job IdJD4274788
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMeredith, NH 03253, United States
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EducationNot mentioned