Front Desk Agent
Laurel, MT 59044, United States
Job Description
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
Breakfast items are wrapped and all check out rooms are inspected and sanitized every day. People with a criminal record are encouraged to apply Ability to commute/relocate:
- Provide Distinguished Hospitality that aligns with the pillars our mission statement.
- Operate reservation, property management and credit card systems, following all safety and security procedures.
- Maintain accurate cash sheet. Responsible for cash drawer balancing.
- Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
- Know emergency procedures and how to respond.
- Never say a guest\xe2\x80\x99s room number or personal information out loud.
- Be knowledgeable of hotel promotions.
- Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
- Complete daily reports, audits correspondences etc. as required by your shift.
- Keep lobby and office area clean at all times,
- Set wake-up calls as dictated by your shift.
- Lock and secure area if leaving the front desk.
- Create incident reports for guest injuries / issues when required.
- Ensure all calls are answered timely and in a \xe2\x80\x9cscripted\xe2\x80\x9d manner.
- Take and record reservations with accuracy. Confirm as requested.
- Resolve guest complaints to exceed expectations.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
- 8 hour shift
- Day shift
- Night shift
- On call
- Overtime
Breakfast items are wrapped and all check out rooms are inspected and sanitized every day. People with a criminal record are encouraged to apply Ability to commute/relocate:
- Laurel, MT: Reliably commute or planning to relocate before starting work (Preferred)
- High school or equivalent (Preferred)
- Hotel experience: 1 year (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Health insurance
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Job Detail
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Job IdJD4252658
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLaurel, MT 59044, United States
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EducationNot mentioned