Job Description

This is an entry-level role intended for individuals who are eager to learn, contribute, and grow within our organization. We value team members who take ownership of their work, demonstrate reliability, and are committed to continuous improvement.

For individuals who consistently perform at a high level, show strong communication skills, and embrace our culture and standards, there may be opportunities to advance into a Service Advisor role in the future, should a position become available and based on business needs.

Position Description

We're looking for a friendly and organized

Front Counter Assistant

to help support daily operations at the front desk of our independent auto repair shop. This role is perfect for someone who enjoys working with people, pays attention to detail, and keeps things running smoothly. You'll assist customers, support the service team, and help maintain a professional, welcoming environment.

Key Responsibilities:

Greet customers in person and by phone in a friendly, professional manner. Schedule appointments and confirm vehicle drop-off/pick-up times. Assist in preparing repair orders, estimates, and customer invoices. Keep the waiting area clean and stocked (coffee, water, etc.). Help coordinate communication between service advisors, technicians, and customers. Take payments and ensure accurate transaction records. File paperwork, manage digital records, and assist with data entry as needed. Support parts returns, deliveries, or errands when necessary (if applicable).

What We're Looking For:

Strong customer service skills with a positive, helpful attitude Good communication and multitasking abilities Organized and detail-oriented, even in a busy environment Basic computer skills; comfortable using phones and scheduling tools Reliable and punctual; willing to learn automotive basics Prior experience in customer service, reception, or office support is a plus Valid driver's license with a clean driving record (if errands or shuttle driving are required)
Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 45 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance
Work Location: In person