Job Description

Position Summary

Lead and oversee daily showroom, lot and customer reception operations to deliver an exceptional, brand?standard customer experience, maximize sales/service throughput, and support dealership targets. Acts as the primary floor leader coordinating staff, vehicle presentation, and customer interactions.

Key Responsibilities

Supervise showroom and service reception staff (sales consultants, service advisors, porters, greeters): training, coaching, and performance feedback. Greet customers, qualify needs, ensure timely handoffs to sales or service teams; manage customer flow and wait times. Use VinSolutions CRM daily to track leads, follow-ups, customer notes, appointments, and deliverables; train and enforce CRM best practices across floor staff. Ensure showroom and lot presentation meet Nissan brand and dealership standards (vehicle display, cleanliness, signage, inventory rotation). Coordinate with sales and service management on vehicle availability, demo rotation, lot logistics, and delivery processes. Monitor and improve customer experience metrics (KPI); resolve and escalate customer complaints promptly and professionally. Maintain accurate records: daily walk counts, appointment logs, inventory movement, keys control, and incident reports--documenting actions in VinSolutions. Enforce safety, security, and compliance standards (OSHA, dealership policies, manufacturer requirements). Implement promotions and manufacturer programs on the floor; report effectiveness and ROI. Assist onboarding and training for new hires, including VinSolutions CRM training and floor procedures.
Required Qualifications

Bilingual: Spanish and English -- fluent spoken and written Spanish required to confidently handle customer interactions and internal communication. 3+ years retail or automotive dealership experience; 1-2 years in supervisory or floor-management role preferred. Demonstrated experience using dealership CRMs, with strong, proven proficiency in VinSolutions required. Strong customer service, conflict resolution, and leadership skills. Basic computer skills; familiarity with dealer management systems a plus. Valid driver's license; ability to operate dealership vehicles.
Key Skills & Competencies

Fluent Spanish (verbal and written) and strong English communication VinSolutions CRM expertise and ability to train others Leadership and team development Customer-focused with strong interpersonal skills Organizational and multitasking abilities Attention to detail and presentation standards Problem-solving under pressure
Performance Metrics

KPI and customer retention Lead response, lead conversion and closing rates in VinSolutions Average customer wait time. Sales/support conversion metrics Employee training completion and turnover rates
Working Conditions

Full-time; flexible hours including evenings, weekends, and peak sales periods. Combination of showroom, lot, and office work; frequent standing and walking.
Job Type: Full-time

Pay: $8,000.00 - $15,000.00 per month

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off
Work Location: In person