Job Description

Job Overview

We are seeking a dynamic and experienced Fitness Center Operations Manager to lead the daily operations of our fitness facility. The ideal candidate will possess strong management skills, exceptional customer service abilities, and a comprehensive understanding of retail and fitness industry practices. This role involves overseeing staff, managing memberships, ensuring operational efficiency, and fostering a welcoming environment for members. The Fitness Center Operations Manager will play a key role in driving business growth, maintaining high standards of service, and ensuring smooth day-to-day functioning of the facility.

Responsibilities

Oversee daily operations of the fitness center, including staff scheduling, member services, and facility maintenance Manage employee orientation, training & development programs to ensure staff are knowledgeable and motivated Recruit, interview, and onboard new team members to build a high-performing team Supervise staff performance, conduct evaluations, and implement corrective actions as needed Handle customer service inquiries, resolve member concerns promptly, and ensure high satisfaction levels Manage inventory control for fitness equipment, retail merchandise, and supplies; oversee purchasing and merchandising activities Maintain POS systems for membership sales, retail transactions, and cash handling procedures Oversee payroll processing, bookkeeping tasks, and budget management to ensure financial accuracy Implement marketing strategies to promote membership growth and retention Enforce safety policies and ensure compliance with health regulations Lead team management initiatives to foster a positive work environment focused on teamwork and leadership development

Experience

Proven management experience in retail sales, fitness centers, or hospitality environments with supervisory responsibilities required Strong background in employee orientation, training & development, recruiting, and team management Skilled in negotiation, customer service excellence, cash handling, inventory management, and POS systems Experience with budgeting, bookkeeping, payroll processing, merchandising, marketing strategies, and retail math Demonstrated leadership abilities with assistant manager or supervisory experience preferred Excellent communication skills with multilingual or bilingual capabilities considered an asset Organizational skills with proficiency in time management and administrative tasks essential for success in this role
This position offers an exciting opportunity to lead a vibrant fitness community while utilizing your management expertise. We seek motivated professionals committed to excellence in service delivery and operational efficiency.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

Flexible schedule
Work Location: In person