Job Description

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work.



As the Field Service Engineer, you will support our customers and consumers experiencing quality issues attributed to Fortune Brand Products. As a member of our Field Service Team, you will be dedicated to resolving quality field issues thru investigation, problem solving, testing, and managing the issues thru remediation. You will have the opportunity to work with our engineering teams to create solutions and provide corrective actions, both short term and long term, as a liaison between the customer and engineering representing Fortune Brands.

The ideal candidate will have a degree in engineering, construction management, or a related field with knowledge or experience of the building materials and/or construction industry. You will have the ability to travel domestically up to 25% and have excellent communication and negotiation skills.

This is a remote based role in the Western United States with preference to an individual near a larger metropolitan area. We are targeting a base salary between $80-90K with bonus opportunity.

What you will be doing:

• Work directly with field sales, customers, and consumers to resolve perceived Fortune Brand quality issues.
• Develop test plans and direct support resources to execute the test plans to support root cause analysis of field-related issues.
• Support investigations of field-related issues from Outdoors, Security and Water Innovations field sales, and consumer contact center calls to understand the complaint and develop the root cause of the problem.
• Provide engineering support to the claims team and Fortune Brands attorneys, which may include joint investigations and providing expert engineering opinions that may be used in lawsuits.
• Manage issues through investigation and field remediation.
• Develop, implement, and track New Product Launch field performance, including teardown and inspection of initial customer complaint returned units.
• Develop, implement, and track weekly/monthly metrics for field issues, including the development of cause-based reporting (Design and Executive tracking).
• Travel to customer locations to gather information on field-related failures and represent various Fortune Brand companies during these visits.
• Provide short-term corrective actions at the product and system level to get a customer site operational.
• Partner with internal resources to develop long-term corrective actions for field issues. Internal resources include but are not limited to design resources, Marketing, Manufacturing and Assembly, and Supplier Quality.
• Participate in design reviews, providing the \xe2\x80\x9cvoice of the customer\xe2\x80\x9d feedback to the design community.
• Manage product quality-related improvement projects until projects are assigned to product engineering.

Qualifications

• Bachelor\'s Degree in engineering, physics, construction management, or other related degree required.
• Minimum of 3 years of engineering or construction experience is required.
• Proven root cause analysis and technical problem-solving skills.
• Excellent written and verbal communication skills for dealing with all levels of associates, customers, and vendors.
• Ability and willingness to travel up to 25% of the time domestically.

Preferred Qualifications:

• Master\'s Degree
• Experience with SAP, Oracle, or other business softwares.
• Experience in Design, Quality, or Field Service in the plumbing or construction industry.
• Experience with negotiating and settling labor and damage claims.
• Prior laboratory and testing experience.
• Experience working in a team environment with the ability to see the "big picture".
• Understanding of water supply and plumbing systems and construction (both residential and commercial).

Additional Information

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.

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