Job Description

Description :

This individual will provide leadership in motivating, managing, and evaluating field service team members in the North Texas stores. He/she will manage the field service operations to ensure customer satisfaction. He/she will be responsible for meeting with customers and driving sales. Field management responsibilities include overall scheduling, customer management, coordination and allocation of resources.

Specific Duties Include:

• Collaborate with the Service Mangers of the four North Texas locations: McKinney, Irving, and Fort Worth.
• Demonstrate leadership in all aspects of the field service operations.
• Coach and mentor field service employees on a regular basis with regards to efficiency, productivity, rework, and gross margin.
• Ensure customer satisfaction. Work with the field service team to know the customer\xe2\x80\x99s current and future expectations and work with all store departments to resolve customer concerns.
• Understand and communicate the quarterly Profit Sharing program to employees.
• Oversee the scheduling of all field service work and assignments.
• Oversee the timecard review and signoff for all technicians.
• Ensure work orders are charged out in a timely and in a profitable manner.
• Ensure the processing of warranty claims timely monitoring of warranty sub-ledger for all pieces of equipment.
• Manage and maintain company property including equipment and vehicles. Inventory company-purchased tools and follow checkout guidelines.
• Provide feedback to improve processes and customer satisfaction.
• Facilitate or participate in monthly safety meetings.
• Review monthly Risk Management Report by location with the General/Store Manager.
• Create and monitor annual field service benchmarks and budget, in alignment with the company\xe2\x80\x99s financial and operational objectives.
• Review all receivables at least monthly. Establish collection plans and monitor aggressively. Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
• Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
• Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

• Previous service supervisory/management experience
• Excellent customer service skills
• Excellent oral and written communication skills
• Strong computer skills
• Industry experience preferred
• College degree preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

RDO Equipment