Job Description

Join a team where every aircraft is a win, and every teammate makes a difference.

Our boutique-style MRO is built on customer focus, employee empowerment, and hands-on excitement with every delivery. We're significantly investing in training to expand your skills, enhance your experience, and fast-track your career. If you're looking for more than a job, this is your hangar.

Become a part of the next big thing in MRO.

Schedule: Tuesday-Friday from 9am-5pm, Saturdays 1pm-9pm, and some holidays.

Primary Duties and Responsibilities

Take service requests from customers, both internal and external. Coordinate with the line crew for all requests for service, including special requests from the shop, avionics, or flight department. Must be available to work Tuesday-Friday from 9am-5pm, Saturdays 1pm-9pm, and some holidays. Record all service requests and aircraft movements on the Work Request Log. Review log regularly and ensure that items are completed. Enter and bill out fuel and services on the computer. Collect payments for Line Service as well as all other departments. Control the cash drawer. Provide coffee, tea and ice upon customer request. Responsible for keeping supplies stocked. Monitor the transient lounge, pilot lounge, and vending area for cleanliness. Upon customer request, arrange car rentals, courtesy cars, and hotel reservations within company guidelines. Monitor the Unicom, and answer planes when they call. - Take any request that they make, and comply with that order. Communicate with other shift's personnel. Read all notes, e-mails, etc to improve communication with other shifts. Responsible for answering the switchboard for all company telephone lines during non-business hours. Ramp awareness for incoming traffic and escorting duties Other duties as assigned
The above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

Education & Experience

High school graduate or equivalent. 2 + years of customer service or related experience. Able to work required schedule without deviation Must possess and maintain a current and valid driver's license to remain employed Must meet the requirements of Airport Authority to be receive a badge and have no ramp restrictions while employed

Communication Skills:

Must be able to read and speak English. Must be able to communicate effectively with other personnel.

Mathematical Skills:

Basic math skills.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

Basic computer aptitude preferred.

Physical Requirements:

Occasional periods of walking, sitting, rotation, and reaching. Occasionally lifting up to 5 lbs.

Work Environment:

Frequent exposure to general office conditions.
Exposure to aircraft exhaust and solvents.

What We Offer

Competitive salary with performance-based incentives. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional growth and development. A dynamic, supportive team culture that values innovation and collaboration.

Equal Opportunities


Equal Opportunity Employer, including disability and protected veteran status.


Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.


This employer uses E-Verify.




Tuesday-Friday from 9am-5pm, Saturdays 1pm-9pm, and some holidays.