Job Description

Areas of Interest

Customer Service, Engineering/Maintenance, Facilities Management

Location(s)

Billings - Montana - United States of America

JOB SUMMARY

Get ready for an exciting career with CBRE! We offer a comprehensive benefits package, 401k, and other extraordinary perks such as career growth and longevity!

An additional requirement for this role is the ability to align with COVID-19 health, vaccinations and safety protocols in a Healthcare environment.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.

Builds and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.

Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.

Maintains files on work orders, proposals, and department files.

Builds vendor files and checks accuracy on completed paperwork submitted

by vendors.

Trains vendors on work order and billing procedures. Processes invoices and ensures accurate cost center coding.

Fast-paced office environment.

Multitask and keep calm under pressure.

Time management.

Assists with the inspections on the facility campus.

Uses pc and/or PDA for work order system, email, ESS and training.

Assist with process and procedure training.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

CBRE is an equal opportunity/affirmative action employer with a long-standing dedication to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.

CERTIFICATES AND/OR LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to optimally present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS AND/OR ABILITIES

Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE