Job Description

Summary

: Responsible for generating profit to meet or exceed budget expectations, while maintaining operational and resident service standards as described for Southern Suites. Manages property operations and supervises housekeeping staff, front office and maintenance functions. Operations Manager reports directly to the General Manager.

Essential Functions/Job Duties

Working hours are 10:00 A.M. - 8:00 P.M. Monday, Tuesday, and Wednesday; Thursday, Friday, and Saturday 10:00 A.M - 11:00 P.M.; Sunday 8:45 A.M. - 3:30 P.M and on call 24 hours a day 7 days a week. (Each location may vary depending on need of hotel)

Develop, administer and control the property revenue and expense budgets. Responsible for monthly inventories, ordering, and receiving goods.

Review and approve the property payroll.

Review and approve transmittals and other front office paperwork and reports.

Authorize direct bill accounts with direct supervisor and monitor the administration of Accounts Receivable.

Maintain relationships with vendors.

Facilitate lead management processes within the property and complete sales and marketing objectives each Wednesday.

Ensure leads are actively managed and followed up on.

Review studio inventory management to ensure maximization of studio revenue.

Responsible for offering Southern Suites amenities, products and services in order to accommodate resident's needs and increase revenues.

Interview and hire office, housekeeping and maintenance team members.

Ensure proper selection, training, counseling and motivation of all team members.

Conduct all hourly personnel performance appraisals.

Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.

Ensure team member attitude of attentiveness.

Meet with and solicit comments from residents on a regular basis to determine their level of satisfaction with resident services and facilities.

Monitor results of resident comment cards. Take appropriate corrective actions on a timely basis.

Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of the complaint or problem.

Make suggestions for ways to improve operations and increase profitability.

Inspect studios daily according to quality standards for cleanliness and proper preventative maintenance.

Responsible for knowing property emergency procedures.

Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.

Ensure a viable key control program is in place in all property departments, with documentation.

Follow appropriate cash control procedures.

Make daily bank deposits.

Ensure the security needs of the property and residents are met.

Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.

Review daily front office procedures and assure proper transmission of all necessary information to the Corporate Office.

Ensure proper uniform standards are followed throughout departments.

Responsible for knowing area attractions and services in order to accommodate resident's needs.

Qualifications:

One-year experience in hotel management including Front Desk (phones and transactions, sales, guest issues, managing staff, hiring & firing) and back of house operations (preventative maintenance, repairs, room inspections) Strong personal communication skills Must have own vehicle
Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person