Experience Specialist Berryhill Center
Fort Dodge, IA 50501, United States
Job Description
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Overview:
Experience Specialist
UnityPoint Health-Berryhill
FTE: .8 (Full-time, 36 hours per week)
Shifts: Monday -Friday, 8-hour shifts between the hours of 8am-6:30pm
Why UnityPoint Health?
- Commitment to our Team \xe2\x80\x93 We\xe2\x80\x99ve been named a Top 150 Place to Work in Healthcare 2022 by Becker\xe2\x80\x99s Healthcare for our commitment to our team members.
- Culture \xe2\x80\x93 At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what\'s right for the people we serve.
- Benefits \xe2\x80\x93 Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you\xe2\x80\x99re in.
- Diversity, Equity and Inclusion Commitment \xe2\x80\x93 We\xe2\x80\x99re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development \xe2\x80\x93 We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement \xe2\x80\x93 Be an essential part of our core purpose\xe2\x80\x94to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities:
- Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions
- Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns
- Consults with members of the healthcare team and provides updates and other information to patients and families
- Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience
- Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system
- Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits
Education:
High School or Vocational School graduate
Experience:
Previous medical office experience preferred.
Previous experience with an electronic health record or medical office software preferred.
Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.
Knowledge/Skills/Abilities:
Ability to demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to understand and apply guidelines, policies and procedures.
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
Writes, reads, comprehends and speaks fluent English
Microsoft Office \xe2\x80\x93 basic computer skills.
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Job Detail
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Job IdJD4251773
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFort Dodge, IA 50501, United States
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EducationNot mentioned