We\'re rapidly growing and invite you to join one of our existing programs! Joining an existing program gives you the opportunity to learn from the experts and ask questions about the drug manufacturer, disease states, and therapies you\'ll support. This is a unique opportunity where you will work together with your team members in an inclusive environment contributing to the overall success of your program.

The Document Management Associate is responsible for performing ingestion of documents into PharmaCord document management system, OnBase \xe2\x84\xa2 and the data entry of ingested documents into PharmaCord Lynk. The position is directly accountable for ensuring all documents are ingested and entered in a timely, accurate and efficient manner per the work instructions and client service level agreements. You\xe2\x80\x99ll have the opportunity to earn bonuses and yearly merit increases. This role may be eligible for a hybrid schedule after 6 months (or sooner once proficiency in role is demonstrated). Review our Benefits & Perks below to learn more!

A typical day in the life of a Document Management Specialist will include the following:
The responsibilities include, but are not limited to the following:

• Document Management
• Ability to categorize documents into Onbase \xe2\x84\xa2 based upon document type received and pursuant to specific Program rules and work instructions
• Escalation of incomplete and urgent documents to the Supervisors in accordance with Program rules and work instructions
• Escalated communication to Supervisor at any time that Onbase is out of service
• Escalated communication to Supervisor at any time that a material increase of documents are received in queue so that the Supervisor can develop a plan to assist DMA with timely entry
• Data Entry
• Accurate and efficient documentation of data from documents within PharmaCord Lynk in accordance with Program rules and work instructions
• Review and identification of information that is missing and/or incorrect within documents pursuant to Program rules and work instructions
• Communication of observed trends of missing information or other instances of non-conforming materials
• Reporting of Adverse Events/ Product Complaint inquiries received in accordance with PharmaCord client standard operating practices
• Other duties as assigned by manager

This job might be for you if (must have requirements of the role):
Successful candidates possess the following personal attributes:

• Detail oriented
• Excellent data entry speed
• Excellent keyboard skills
• Basic computer knowledge
• Willing to accept feedback and coaching on performance and execution of tasks
• Ability to follow a process timely and accurately
• Ability to perform routine tasks consistently throughout the work day
• Ability to sit for long periods of time without disruption to workflow
• Ability to multitask effectively
• Ability to recognize emotions and their effects
• Sureness about self-worth and capabilities
• Manage disruptive impulses
• Maintain standards of honesty and integrity
• Take responsibility for performance
• Be adaptable and handle change with flexibility
• Be innovative and open to new ideas
• Achievement driven; constant striving to improve or to meet a standard of excellence individually and within a team
• Align with the goals of the group or organization
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
• Communicate clearly and send clear messages

Requirements:

• Bachelor\xe2\x80\x99s degree strongly preferred or equivalent experience required
• Customer service and healthcare industry experience is preferred but not required
• Ability to work an 8.5-hour shift between 8 am to 8 pm, Monday to Friday required
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
• This is an office-based position, the ability to sit for extended periods of time is necessary
• Although very minimal, flexibility to travel as needed is preferred
• All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $624.00 per year)

Physical Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This position requires ability to work a standard 8.5-hour standard shifts between our business operating hours of 8am - 8pm Monday through Friday. A shift will be assigned and may change depending on business need.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.

Once you land this position, you\xe2\x80\x99ll get to enjoy:

Our Benefits & Perks

• Company paid Short-term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
  • PharmaCord has not increased healthcare premiums in the past 4 years
  • NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
  • Wellness discounts of up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program up to $5,000 per year

Competitive Compensation & Flexible Working

• This role is eligible for a one-time bonus payout after the training period. Employee must have successfully completed training, be in good performance and attendance standing, and are consistently meeting KPI\'s as outlined within the program business rules.
• Competitive starting pay rates
• Yearly merit increases
• Toll reimbursement program (valued at $624.00 per year)
• This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you\'ve successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI\'s as outlined within the program business rules.
• Multiple shift options between 8 AM and 11 PM Monday - Friday

A Career You\'ll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
• Opportunities for advancement with a company that supports personal and professional growth
  • PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities
• A challenging, stimulating work environment that encourages new ideas
• Exposure to many learning and development opportunities
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace caf\xc3\xa9, and more!

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don\xe2\x80\x99t just accept difference \xe2\x80\x93 we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.

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