Job Description

Summary: The Executive Guest Service Ambassador\xe2\x80\x99s main responsibility is VIP Hosted Epic, Legit and Solid tier level guest with reservations, VIP guest check ins and check outs and/or answering questions and/or directing our guests to their Executive Casino Host.
Essential Functions and Responsibilities:

• Check in, check out of VIP guests.
• Prepare key packets for guest arrivals.
• Book reservations, run reports for check ins, check outs and casino count reports. Create keys for VIP amenities to be delivered. Create all reports associated with items listed.
• Ordering Executive Guest Service area food items from the Chef weekly.
• Order drink products, cups, napkins etc., using the Stratton Warren program.
• Maintain inventory of items on a weekly basis.
• Replenish products by transferring from the storage area to Executive Guest Services.
• Create new player cards for VIP guests checking into Executive Guest Services area or print duplicate player cards for guests requesting additional cards.
• Review upcoming reservations for group codes and amount of ticket accuracy.
• Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments.
• Assist Executive Casino Hosts, Director of Player Development, and/or the Vice President of Marketing and Player Development when needed.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company\xe2\x80\x99s guest service culture standards
• Perform other duties as assigned

Qualifications

• Must be at least 21 years of age.
• Ability to effectively present information to guests, fellow team members and management.
• Must possess excellent communication and organization skills.
• Must have excellent computer skills and be able to access and input information using a moderately complex computer system. Prefer one year knowledge of LMS, CMS and have experience with Microsoft Word and Excel.
• Must possess excellent guest service skills.
• Ability to comprehend and follow written and/or verbal instructions.
• Ability to work under pressure with minimal errors and meet deadlines.
• Must be able to use multi phone line system.
• Maintain a professional appearance.
• Ability to maintain assigned shift/job requirements in conformance with company standards.
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Gaming License
• Health Card
• Alcohol Awareness Card

Physical Requirements

• Typically stand 100% of the time.
• Frequently walk, bend, or stoop.
• Typically on the phone 50% of the time.
• Able to lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.
• Must be able to vacuum and clean work area when needed.
• Must be able to bend and stoop to replenish stocking area.

Work Environment Potential Conditions

• Providing service to guests who may be smoking and/or drinking alcohol.
• High volume of guest interaction.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.