Job Description

Minnesota - Customer Support


Hollstadt Overview


Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.




Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.




By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Hollstadt Consulting and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel at any time.

Role:

ERP Support Specialist

Location:

Remote - occasionally in office at one of four locations - Cedar Park, TX, Dahlonega, GA, Bristol, IN, and Plymouth MN if in the area.

Rate:

$47.52-$59.40/hour W2, dependent on skills and qualifications

Position Summary:

An ERP Support Specialist is responsible for providing technical support to users of the organization's ERP and connected systems, troubleshooting issues, resolving problems, maintaining system functionality, and ensuring smooth operation by addressing user queries, configuring settings, and implementing updates within the ERP system, often collaborating with different departments to understand business needs and identify areas for improvement; requiring a strong understanding of the ERP software, and the ability to communicate effectively with both technical and non-technical users, and the ability to analyze business needs to optimize system usage.

Essential Functions:

Partner with business users and other stakeholders to manage application support tickets from receipt to successful resolution. Participate in the selection, project planning, implementation, and ongoing support of proposed software solutions. Participate in the development of test plans, quality assurance and change management of all system upgrades and deployments. Develop and maintain documentation for ERP processes. Train end-users on ERP system functionalities. Ensure data integrity and security within the ERP system. Monitor system performance and troubleshoot issues. Become the Subject Matter Expert on applications to provide recommendations on preferred usage and best practices on the platform. Coordinate with vendors to resolve bugs and implement fixes/patches. Attend training sessions to achieve a level of technical skill needed to solve more complex problems. Exercise judgment within defined standard practice and procedures to investigate, troubleshoot and remedy issues. Take ownership of an issue, application, task or project from end to end with the support of other members of the team but with moderate supervision. Work directly with users to understand their workflow and recommend options for improvement. Special projects and other duties as required. Supervisory Responsibilities: No formal supervisory role.

Education and Experience Requirements:

Associate of Applied Science degree in computer science or related field required. At least two years of related experience with ERP system support or similar role. Experience with Sage X3 V12 helpful.

Required Skills:

Experience working with SAGE X3 - ideally version 12 or 11 Proficient with or able to quickly learn systems and software used by the organization. Ability to explain technical issues to technical and non-technical users. Excellent written, interpersonal, and verbal communication skills with the proven ability to collaborate with a team. Excellent problem-solving, analytical, time management skills, attention to detail, and organizational skills. Ability to manage multiple tasks and priorities. Proficiency in SQL and other database management tools. Ability to work independently and as part of a team. Proficiency in technical applications including MS Office Suite and/or related software. Knowledge of data integrity and security best practices. Knowledge of agile concepts and planning.

Physical/Mental Demands:

Position requires a high degree of concentration to manage frequent interruptions while meeting strict deadlines. This position requires the ability to perform duties using both typical office equipment such as computers, cell phones, and printers as well as the ability to communicate and perform tasks in an office environment. Must be able to perform physical and mental tasks associated within a manufacturing environment. Prolonged periods sitting at a desk and working on a computer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.









Benefits + Perks

Comprehensive Benefit Plan

Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

Bonus Opportunities

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we'll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we'll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.