Job Description

Our culture lifts you up\xe2\x80\x94there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular

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About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are \xe2\x80\x98Above And Beyonders\xe2\x80\x99, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers\xe2\x80\x99 lives through connected and memorable experiences.

As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 450,000 business and residential customers across twelve states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA).

Why Work At Breezeline?

As one of the country\xe2\x80\x99s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person\xe2\x80\x99s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values \xe2\x80\x93 How we act

We\xe2\x80\x99re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job \xe2\x80\x93 they want an extraordinary life \xe2\x80\x93 and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don\xe2\x80\x99t love what you do, you\xe2\x80\x99re not doing it right.

Job flexibility: We think everything you do matters \xe2\x80\x93 at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let\xe2\x80\x99s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We\xe2\x80\x99ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

About the Job

As an Erate Account Manager, your role is to retain and grow revenue to the education sector through the national e-rate (USAC) funding program. The primary function of sales is performed through technology and occasionally on customer premises. Through the USAC portal, you will develop long-term, consultative relationships within the customer base of accounts and prospects for new e-rate-eligible schools and libraries. Your primary focus is to deepen and expand the relationship between Breezeline and named accounts to maximize revenue and minimize revenue/account churn loss.

*This position is remote with the requirement of residing in the Breezeline services footprint (Ohio, Connecticut, Delaware, Florida, Pennsylvania, Maine, Maryland, Massachusetts, New Hampshire, South Carolina, Virginia, and West Virginia)

As an Erate Account Manager, your primary responsibilities include:

Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within the assigned base of e-rate customers

Identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer

Through customer relationships, assessing product fit, and expanding product portfolio

Updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals, and customer contracts

Provide superior customer service with every customer interaction

Understand, and assist customers and prospects regarding the E-rate annual funding/sales process

Understanding of the USAC 470 and 472 process, including both billing methods (SPI vs. BEAR)

10% travel per year required.

\xe2\x80\x8bSkills and Experience

Outstanding interpersonal skills with a proven ability to collaborate and achieve results

Prior E-rate/Education Account Management experience with a history of working to retain and grow existing accounts is preferred

Excellent verbal and written communication skills

A passion for Customer Service and the desire to understand and introduce new technology to the customer base

Ability to collaborate internally and externally

Excellent organizational skills and attention to detail

Excellent analytical and problem-solving skills

Proficiency with Microsoft Office (Word, Excel)

Proven ability to manage time effectively and meet deadlines

Ability to effectively coordinate multiple projects and execute multiple tasks simultaneously while working with conflicting priorities in a fast-paced environment.

Ability to work in diverse work environments

A high degree of maturity, honesty, trust, and integrity and the ability to cultivate these qualities in others

Advanced understanding of technology products and solutions and knowledge of how they are interrelated

Ability to function in an unscripted capacity; requires solid interviewing/selling/persuasion skills, in addition to a strong knowledge of the company\xe2\x80\x99s products/services, and often requires additional knowledge of competitors\' products/service

Education and Experience

Associate or Bachelor\xe2\x80\x99s Degree BA/BS or equivalent education and experience

Demonstrated stable track record of success in an inside/outside sales role

Experience building or working in a client-focused environment

Other Skills and Abilities:

Sales experience is required. Experience using CRM or salesforce preferred

Available Benefits:

Competitive salary

Medical coverage (including prescription and vision plans)

Dental coverage

Life Insurance (1x compensation at no cost to employee)

Long and short-term disability insurance (no cost to employee)

Voluntary employee, spousal, and child life insurance

Company-recognized Holidays with additional Floating Holidays

Paid Time Off (PTO) programs

Comprehensive Flex Work Policy

401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

Participation in the Employee Bonus Plan

Participation in the Cogeco Stock Purchase Plan

Complimentary and discounted broadband services (for those in our service area)

Tuition Reimbursement

Headspace Membership

Opportunities for LinkedIn Learning subscriptions for select colleagues

Location : Aiken, SC

Company :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we\xe2\x80\x99re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at

Breezeline