Job Description

Job Summary

The Epic Application Analyst is responsible for the ongoing design, build, testing, validation, and support of any and all assigned modules across Epic. Works with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and aid in the planning and execution of project plans. Works with end users to help communicate improvements needed for business processes and contributes directly to support efficient operations and high-quality patient care.

Essential Responsibilities

Maintain strict confidentiality and comply with all HIPAA regulations. Support an environment that upholds and enforces Steindler Orthopedic Clinic (SOC) policies and procedures. Maintain current knowledge of Epic through continuing education and professional development; actively seek ongoing knowledge in Epic. Develop, support, and maintain system and knowledge base (KB) documentation to enable ongoing maintenance, optimization, and consistent use of Epic systems. Follow established guidelines for system configuration, testing, and change management; create and maintain documentation for changes, including cost estimates, project documentation, communication, and training plans. Participate in the development of project timelines and plans as directed by leadership; perform basic project management activities related to Epic system development and implementation. Provide Epic system support for requested changes or new functionality; review, build, test, and implement new functionality through system upgrades and special updates. Perform and oversee structured unit, integrated, and end-user testing in non-production environments; create, review, and execute test scripts to ensure accuracy and quality. Assist with training, evaluations, and performance feedback for team members as directed. Troubleshoot and resolve software and workflow issues across multiple applications or teams; oversee operations and equipment to ensure functionality and efficiency. Adhere to defined service level agreements (SLAs) by managing and resolving assigned helpdesk tickets promptly and effectively. Address team questions or concerns professionally and promptly, communicating information accurately and in a timely manner. Demonstrate proficiency in gathering requirements, developing specifications, and preparing and reviewing technical and process documentation. Inform leadership of new Epic release features, functionality, and operational impacts; identify and recommend process improvements to enhance efficiency and Epic utilization. Coordinate, set up, and maintain user credentials, ensuring timely and accurate access management for new, existing, and transferred employees. Perform other related duties as assigned.

Minimum Requirements

Excellent verbal and written communication skills, professionalism, and the ability to support and collaborate effectively with all team members.

Proven ability to apply process improvement, time management, and project management methodologies to enhance system performance and workflow.

Strong decision-making, judgment, and analytical skills, with the ability to resolve complex problems creatively and efficiently.

Ability to work effectively under pressure and manage stress constructively.

Education and qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration, Healthcare Administration, or equivalent work experience required.

Certification in one or more of the following Epic modules required: Cadence, Prelude, and/or Referrals/Authorizations.

Three to five years of Epic application and healthcare experience required.

Three to five years of IT knowledge or analyst experience preferred, particularly in OpTime Clinical, Patient Access, Surgery Scheduling, or Revenue Cycle.

Proficiency in Microsoft Office and standard office equipment (computers, phones, photocopiers, fax machines) required.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift or move objects and patients weigh over 50 pounds.

Expected Hours of Work

This is a full-time, non-exempt level position. Days and hours may fluctuate.

Benefits

Competitive Compensation Health and Welfare Benefits: Eligibility for comprehensive medical, dental, vision, and more. 401(k) Retirement Plan: With match to maximize your savings. Available after 6 months. Paid Time Off: Support for a healthy work-life balance.

Travel

Minimal travel to outreach clinics may be required.

Required Attire:

Business casual with closed toe shoes.

Job Type: Full-time

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance
Work Location: In person