Job Description

Mass Media Sales Group executes at the intersection of technology and profit. As an Entry Level Manager in Worcester, you'll command campaigns that eliminate revenue-killing friction. The Entry Level Manager provides business owners with the right digital landlines, the right data speeds, and the professional peace of mind that comes with a network designed for the demands of the modern workplace.

Key Responsibilities of the Entry Level Manager

Respond to Worcester business inquiries with technical accuracy, providing clear guidance on AT&T Business Fiber, 5G wireless devices, cell phones, and VoIP solutions. Oversee account setups, service migrations, and hardware upgrades while ensuring data accuracy, secure documentation, and strict B2B billing compliance. Troubleshoot complex service barriers and clarify technical requirements, escalating issues through AT&T support channels for rapid resolution. Maintain data records by tracking activations, upgrades, and client feedback to drive Worcester regional benchmarks and AT&T Business growth. Collaborate with leadership to align sales and service strategies, reinforcing AT&T's professional brand messaging across local business campaigns.

What We're Looking For in an Entry Level Manager

High school diploma or GED required; Bachelor's degree in Business Management, Marketing, or Communications is highly preferred for this leadership track. Experience in professional sales, B2B customer service, or hospitality where a direct, results-oriented mindset was required. Strong communication and interpersonal skills to explain technical VoIP configurations, resolve commercial account concerns, and build long-term business trust. Organized, proactive, and energetic mindset with the resilience to lead in a fast-paced, high-stakes professional environment. Proficiency in CRM platforms, digital account management tools, and Microsoft Office Suite to manage team metrics and ensure compliance with AT&T's standards.
Pay: $50,000.00 - $60,000.00 per year

Work Location: In person